Genesys Consultant

Brak informacji o wynagrodzeniu

NieokreśloneZdalnie·KrakówFull-time

#465317·Dodano wczoraj·0

Źródło: Kempuri

Aplikuj teraz

Tech Stack / Keywords

Genesys Cloud CXElevenLabsGenesys ArchitectREST APIsIVRwebhooksOAuth AWS Azure Google Cloud

Podsumowanie oferty

Support the design, implementation, and optimization of an AI-powered customer communication platform. Integrate Genesys Cloud CX with ElevenLabs conversational AI and voice technologies to create voice automation for customer service, sales, and support operations.

Wymagania

Proven experience implementing and configuring Genesys Cloud CX.
Strong understanding of Genesys Architect, Flows, Routing, IVR, and Workforce Engagement capabilities.
Experience with REST APIs, webhooks, OAuth, and cloud-based integration patterns.
Hands-on experience integrating third-party systems with contact center platforms.
Knowledge of conversational AI, speech recognition, or voice automation technologies.
Experience working with cloud platforms such as AWS, Azure, or Google Cloud.
Ability to troubleshoot complex integration scenarios.
Strong communication skills and excellent English proficiency.

Obowiązki

Analyze business and technical requirements related to contact center operations.
Design and implement integrations between Genesys Cloud CX and ElevenLabs AI services.
Configure and optimize Genesys Architect call flows, routing, queues, and IVR logic.
Integrate real-time voice agents, speech synthesis, and conversational AI capabilities.
Develop and maintain API-based integrations between Genesys Cloud and external systems.
Configure webhook, REST API, and event-driven communication mechanisms.
Ensure high availability, security, and scalability of the integrated solution.
Support testing, debugging, and production deployment activities.
Collaborate with solution architects, developers, AI engineers, and business stakeholders.
Create technical documentation and provide knowledge transfer to internal teams.
Connect Genesys Cloud telephony and routing capabilities with ElevenLabs voice AI services.
Enable real-time conversational interactions between callers and AI agents.
Design escalation workflows from AI agents to live contact center agents.
Implement monitoring, analytics, and performance optimization mechanisms.
Support production rollout and stabilization.

KEMPURI SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

7 aktywnych ofert

Zobacz wszystkie oferty

Aplikuj teraz