Capgemini

Consultant (ServiceNow)

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MidHybryda·PoznańFull-time

#263910·Dodano 10.07.2025·6

Źródło: Capgemini

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Tech Stack / Keywords

ServiceNow ITILITSMGenAIAI

Firma i stanowisko

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, operating with over 420,000 team members in more than 50 countries. They deliver end-to-end services and solutions leveraging capabilities across strategy, technology, design, engineering, and business operations.

Wymagania

Strong analytical skills to evaluate the criticality of information collected from multiple sources, reconcile conflicts, decompose high-level information into detail
Presentation and workshops facilitation skills, ability to provide training to clients and internal team members
Experience in ITIL Service Management Processes (IT Asset Management Lifecycle processes as a plus)
Awareness of technologies and good practices that support ITSM solutions, integrations including CMDB and auto-discovery tooling
Understanding of functionalities of ServiceNow and ability to explain and recommend platform capabilities to maximize value of delivered service
Hands-on experience in deployment, configuration or administration of the ServiceNow platform, familiarity with system automations and integration architecture
Excellent command of the English language and experience in communication across all levels of an IT organization, at the most senior level
Readiness for business travel

Obowiązki

Build customer relationships by delivering at client expectations on assigned deliverables, proactively identifying add-on work and assisting in identifying cross sales leads
Build and transition Service Management and Service Integration solutions
Carry out discovery process by gathering customer's business requirements and/or assessing the maturity of the IT organization and the level of business
Translate customer's business requirements into IT delivery, including IT principles
Oversee specific work/tasks or process streams including ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained upon

Benefity

Medical care with Medicover
Private life insurance
Sports card
Capgemini Helpline offering therapeutical support
Access to over 70 training tracks with certification opportunities including GenAI, Excel, Business Analysis, Project Management on NEXT platform
Free access to Education First languages platform, TED Talks, and Udemy Business materials and trainings
Continuous feedback and ongoing performance discussions via GetSuccess performance management tool
Hybrid working model after onboarding with home office package including laptop, monitor, and chair

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Szkolenia wewnętrzne

Inne informacje

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. Individuals are evaluated based on qualifications and performance, not personal characteristics.

Capgemini

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