Consultant (ServiceNow)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, operating with over 420,000 team members in more than 50 countries. They deliver end-to-end services and solutions leveraging capabilities across strategy, technology, design, engineering, and business operations.

• Strong analytical skills to evaluate the criticality of information collected from multiple sources, reconcile conflicts, decompose high-level information into detail
• Presentation and workshops facilitation skills, ability to provide training to clients and internal team members
• Experience in ITIL Service Management Processes (IT Asset Management Lifecycle processes as a plus)
• Awareness of technologies and good practices that support ITSM solutions, integrations including CMDB and auto-discovery tooling
• Understanding of functionalities of ServiceNow and ability to explain and recommend platform capabilities to maximize value of delivered service
• Hands-on experience in deployment, configuration or administration of the ServiceNow platform, familiarity with system automations and integration architecture
• Excellent command of the English language and experience in communication across all levels of an IT organization, at the most senior level
• Readiness for business travel

• Build customer relationships by delivering at client expectations on assigned deliverables, proactively identifying add-on work and assisting in identifying cross sales leads
• Build and transition Service Management and Service Integration solutions
• Carry out discovery process by gathering customer's business requirements and/or assessing the maturity of the IT organization and the level of business
• Translate customer's business requirements into IT delivery, including IT principles
• Oversee specific work/tasks or process streams including ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained upon

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. Individuals are evaluated based on qualifications and performance, not personal characteristics.