ServiceNow HRSD Consultant

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The group has over 360,000 team members globally in more than 50 countries and offers expertise across cloud, data, AI, connectivity, software, and digital engineering.

• Around 8 years of total work experience, including minimum 3 years working with ServiceNow HRSD.
• Strong understanding of HR processes such as employee lifecycle management, case management, and knowledge management.
• Experience in project management, requirements gathering, and solution design.
• Excellent communication and interpersonal skills for collaboration with technical and non-technical stakeholders.
• Certified ServiceNow System Administrator or equivalent certification is preferred.

• Analyze client requirements and design solutions using ServiceNow HRSD to meet HR service delivery needs.
• Configure and customize the ServiceNow HRSD module, including workflows, forms, reports, and integrations with other HR systems.
• Develop and implement best practices for HR service delivery processes such as onboarding, offboarding, and case management.
• Provide training and knowledge transfer to client teams on the ServiceNow HRSD module and related processes.
• Collaborate with cross-functional teams including HR, IT, and business stakeholders for successful implementation and adoption.
• Troubleshoot and resolve issues related to the ServiceNow HRSD module and provide ongoing support and maintenance.
• Stay up-to-date with the latest ServiceNow HRSD features and updates and contribute to continuous improvement.