ServiceNow HRSD Developer

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries, with 55 years of heritage and expertise in cloud, data, AI, connectivity, software, digital engineering, and platforms.

• Around 10 years of experience in HR processes, with minimum 3 years working with ServiceNow HRSD
• Strong understanding of HR processes such as employee lifecycle management, case management, and knowledge management
• Experience in requirements gathering and solution design
• Excellent communication and interpersonal skills for collaboration with technical and non-technical stakeholders
• Basic knowledge of Generative AI in the context of ServiceNow platform, ideally proficiency in Now Assist including AI Agents
• Preferred: ServiceNow CIS-HRSD certification

• Develop, configure, and customize ServiceNow HRSD applications and services including AI Agents
• Collaborate with HR and IT teams to gather requirements and design effective solutions
• Implement and maintain HR processes, including employee lifecycle management, case management, and knowledge management
• Ensure the seamless integration of ServiceNow HRSD with other enterprise systems
• Provide technical support and troubleshooting for ServiceNow HRSD-related issues
• Stay current with ServiceNow HRSD updates and new features, and implement enhancements as needed
• Contribute to continuous improvement initiatives to optimize HR service delivery
• Conduct training sessions and create documentation for end-users and administrators
• Manage multiple projects simultaneously in a fast-paced environment