Antal

CX AI Administrator

~10k - 14k PLN10 000 - 14 000 PLN/ mies./ mies.

MidOn-site·WarszawaFull-time

#298802·Dodano 8 miesięcy temu·2

Źródło: Antal

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Tech Stack / Keywords

AINetworkTestingSecurityJSONNode

Firma i stanowisko

We are a global financial services organization providing digital payment and money transfer solutions to customers worldwide. Our services include international transfers, currency exchange, mobile top-ups, bill payments, and other financial transactions delivered through a broad international network. Our mission is to make everyday financial interactions simple, secure, and accessible for people everywhere.

Wymagania

Experience administering SaaS or customer service technologies (e.g., IVR, chatbots, CRM systems, automation tools).
Strong configuration skills and familiarity with APIs, webhooks, and data formats such as JSON.
Understanding of customer service operations or conversational AI concepts.
Knowledge of access control and data protection best practices.
Analytical mindset with the ability to interpret performance dashboards and logs.
Structured approach to testing, documentation, and change management.
Strong cross-functional collaboration skills.

Obowiązki

Configure and manage AI platform components, including conversational flows, routing logic, and automation features.
Maintain integrations with core systems such as telephony, CRM, ticketing tools, knowledge bases, and analytics platforms.
Monitor system health, performance metrics, and error rates, proactively addressing issues.
Support testing and optimization initiatives (e.g., configuration experiments and flow improvements).
Manage user access, permissions, and compliance with security and data privacy standards.
Perform routine platform maintenance, updates, and documentation.
Coordinate with internal teams and vendors to resolve incidents and implement enhancements.
Ensure audit readiness through clear documentation and change tracking.

Benefity

Language learning support
Access to online learning platforms
Private medical coverage (including family options)
Life insurance
Sports membership program
Team-building and volunteer initiatives
Employee referral program

Kursy językowe

Szkolenia wewnętrzne

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Spotkania integracyjne

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