Transition Manager GBS

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, it employs around 150 professionals delivering a full range of services including specialist and executive recruitment, employee outsourcing, HR consulting, employer branding, and market research. The company combines deep industry expertise with functional specialisation to provide tailored solutions for companies in every sector, acting as a trusted partner for both employers and candidates.

• 5–10 years of experience in transition or program management roles.
• Proven experience managing SSC / GBS transitions.
• Experience transitioning Customer Service or Sales Support functions is strongly preferred.
• Strong leadership and stakeholder management skills.
• Structured, process-driven approach to project delivery.
• Ability to work effectively across multiple geographies and cultures.
• Proactive, solution-oriented mindset with strong delivery focus.
• Excellent communication and organizational skills.

• Lead end-to-end transition activities within SSC / GBS environments.
• Manage stakeholder engagement across client organizations and internal delivery teams.
• Develop and execute transition plans, including timelines, governance structures, and reporting.
• Identify and manage risks and dependencies, ensuring effective mitigation strategies.
• Coordinate knowledge transfer and documentation to ensure operational readiness.
• Support post-transition stabilization and handover to operations teams.
• Travel to client sites across Europe when required.