Senior Technical Support Engineer - Cybersecurity SaaS

Intuition Machines is growing rapidly. The company builds enterprise security products using AI/ML that serve hundreds of millions of people globally. Its best-known product is the hCaptcha security suite, and the team is distributed around the world.

• 5+ years in software engineering or technical support with strong coding experience.
• Proficiency in Python, JavaScript, HTML, and CSS.
• Experience with distributed systems, web security, and large-scale applications.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.
• Familiarity with support systems, ticketing tools, or automation/scripting is a plus.

Nice to have:

• Experience with Grafana, SQL, ClickHouse, Redash, or supporting enterprise clients.

• Troubleshoot complex backend and frontend issues for enterprise customers.
• Work with Engineering, Product, and Security teams to find root causes and implement solutions.
• Help improve the product by debugging, prototyping, or building small automation tools.
• Apply web security, bot mitigation, and fraud prevention knowledge to support customers.
• Mentor other support engineers and enhance team processes and documentation.
• Build strong customer relationships through clear, proactive communication.

All positions require pre-employment screening, including third-party verification of work history, education, and identity, plus a final in-person interview and identity verification step conducted in the candidate's country of residence.