ServiceNow Architect (Enterprise Architecture, ITSM/Platform)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing 420,000 team members in more than 50 countries. The company delivers end-to-end services and solutions leveraging deep industry expertise and a strong partner ecosystem across strategy, technology, design, engineering, and business operations. The group reported 2024 global revenues of 0.1 billion EUR. The role is within Capgemini Poland's Application Business Line (ABL), a Low-Code Hub with over 400 professionals working on platforms including Mendix, Microsoft Power Platform, Salesforce, Pega, SAP, and ServiceNow, contributing to international projects that accelerate application delivery and optimize business processes.

• 5+ years of experience designing and implementing ServiceNow solutions at scale
• Strong leadership and decision-making skills in enterprise environments
• Ability to translate business needs into robust technical architecture
• Expertise across multiple ServiceNow suites (ITSM, CMDB, ITOM, HRSD, CSM)
• Strong communication and facilitation skills for senior stakeholders
• Knowledge of integration technologies (REST, SOAP, SSO, SAML)
• Relevant certifications (CSA, CIS, CAD, CTA) are an advantage

• Define end-to-end architecture across business, information, systems, and technology
• Design ServiceNow-based enterprise workflows and ITSM solutions
• Provide consultancy to senior stakeholders and guide technical decisions
• Lead architectural governance and act as design authority
• Support bids, proposals, and pre-sales engagements
• Drive innovation and contribute to new digital solution offerings
• Support delivery of complex, large-scale platform implementations

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. Individuals are evaluated based on qualifications and performance, not personal characteristics.