ServiceNow HRSD Consultant

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing 420,000 team members in more than 50 countries. The company delivers end-to-end services and solutions across strategy, technology, design, engineering, and business operations. Capgemini Poland's Application Business Line (ABL) includes a LowCode Hub with over 400 professionals working on platforms such as Mendix, Microsoft Power Platform, Salesforce, Pega, SAP, and ServiceNow.

• 3+ years of hands-on experience with ServiceNow HR Service Delivery implementations.
• Strong understanding of HR processes and HR digital transformation initiatives.
• Ability to translate business requirements into technical design and configuration.
• Practical experience with JavaScript, Glide scripting, and ServiceNow configuration.
• Familiarity with REST/SOAP integrations and authentication frameworks such as SSO and SAML.
• Knowledge of additional ServiceNow suites (e.g., ITSM, CMDB, CSM) is a strong plus.
• Effective communication with stakeholders and a consultancy mindset.
• Fluent English (C1).

• Design and configure ServiceNow HRSD modules such as Case Management, Employee Service Center, Knowledge, and Lifecycle Events.
• Translate business and process requirements into scalable, maintainable ServiceNow HRSD solutions.
• Build automated workflows, service processes, and integrations with HR systems and enterprise applications.
• Enhance HR service delivery by improving usability, process efficiency, and employee experience.
• Participate in testing activities, prepare documentation, and support solution handover.
• Advise clients on HRSD good practices, platform capabilities, and optimal solution approaches.

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. Individuals are evaluated based on qualifications and performance, not personal characteristics.