Senior ServiceNow Business Analyst

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SeniorZdalnieFull-time

#324625·Dodano 7 miesięcy temu·3

Źródło: EPAM Systems

Tech Stack / Keywords

4+ years of experience as a Business Analyst, including excellent knowledge of requirement gathering techniques, process mapping and stakeholder engagement
Solid understanding of ServiceNow processes, modules and integrations (experience with SNOW in public sector is a plus)
Strong understanding of business process analysis and design
Excellent communication, facilitation and stakeholder management skills
Experience working in Agile/Scrum environments
ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus
Experience in consulting or working with global clients is preferred

Lead the business analysis function for ServiceNow projects, including ITSM, ITOM, HRSD or other ServiceNow modules
Collaborate with clients, project managers, developers and other stakeholders to gather and document business requirements
Analyze and translate business needs into functional and technical requirements for ServiceNow solutions
Facilitate workshops, interviews and meetings to elicit requirements and drive consensus
Develop user stories, process flows and use cases to support solution design and development
Oversee the configuration and customization of ServiceNow modules to meet business objectives
Support testing, training and change management activities
Provide best practices for ServiceNow implementations

Engineering community of industry professionals
Friendly team and enjoyable working environment
Flexible schedule and opportunity to work remotely within Poland
Chance to work abroad for up to 60 days annually
Business-driven relocation opportunities
Outstanding career roadmap
Leadership development, career advising, soft skills, and well-being programs
Certification (GCP, Azure, AWS)
Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru
English classes
Stable income (Employment Contract or B2B)
Participation in the Employee Stock Purchase Plan
Benefits package (health insurance, multisport, shopping vouchers)
Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
Referral bonuses
Corporate, social and well-being events

Elastyczne godziny

Opieka zdrowotna

Karta sportowa

Kursy językowe

Dofinansowanie szkoleń

Udziały pracownicze

Premie

Darmowe przekąski

This role is primarily offered under a standard employment contract, in accordance with applicable labor regulations.

EPAM Systems

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