Senior ServiceNow Business Analyst

• 4+ years of experience as a Business Analyst, including excellent knowledge of requirement gathering techniques, process mapping and stakeholder engagement
• Solid understanding of ServiceNow processes, modules and integrations (experience with SNOW in public sector is a plus)
• Strong understanding of business process analysis and design
• Excellent communication, facilitation and stakeholder management skills
• Experience working in Agile/Scrum environments
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus
• Experience in consulting or working with global clients is preferred

• Lead the business analysis function for ServiceNow projects, including ITSM, ITOM, HRSD or other ServiceNow modules
• Collaborate with clients, project managers, developers and other stakeholders to gather and document business requirements
• Analyze and translate business needs into functional and technical requirements for ServiceNow solutions
• Facilitate workshops, interviews and meetings to elicit requirements and drive consensus
• Develop user stories, process flows and use cases to support solution design and development
• Oversee the configuration and customization of ServiceNow modules to meet business objectives
• Support testing, training and change management activities
• Provide best practices for ServiceNow implementations

This role is primarily offered under a standard employment contract, in accordance with applicable labor regulations.