Salesforce Business Solution Architect

Join us as a Salesforce Business Solution Architect and play a key role in shaping impactful, scalable solutions that drive real business value. You will work at the intersection of business and technology, translating complex needs into effective, user-friendly solutions on the Salesforce platform. This role offers the opportunity to collaborate with global, cross-functional teams in a dynamic and fast-paced environment. You’ll have a direct influence on product direction, solution quality, and overall customer experience across Salesforce ecosystems.

• Strong functional expertise in Salesforce (Service Cloud, Health Cloud) and solid platform knowledge
• Background in business or technology or equivalent practical experience
• Fluency in English both written and spoken
• Extensive experience in solution design, business analysis or similar roles in healthcare
• Experience working within complex global multi-team environments
• Knowledge of Patient Services and pharmacovigilance processes
• Excellent communication, presentation and stakeholder management skills
• Ability to work effectively in matrix and multicultural organizations
• Organizational strength with strong attention to detail and deadlines
• Results-oriented mindset with a proactive attitude

• Take ownership of end-to-end solution design to align with business needs and strategic objectives
• Collaborate with product stakeholders to define scope, devise plans and develop roadmaps
• Develop business cases and conduct feasibility assessments for new initiatives
• Facilitate requirement workshops with global and regional teams
• Align detailed designs to architectural standards and ensure traceability to requirements
• Focus on user experience and Salesforce’s out-of-the-box capabilities for optimal outcomes
• Ensure compliance with security policies and regulatory requirements in service delivery
• Provide input into decision-making processes alongside business stakeholders
• Document solutions to ensure clarity and quality in agile environments
• Plan and coordinate deployments with project and operations teams
• Ensure solution readiness and stability during environment transitions

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.