IT Support Agent (with German)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, over 420,000 team members in more than 50 countries, delivering end-to-end services and solutions across strategy, technology, design, engineering, and business operations. The Group reported 2025 global revenues of €22.5 billion.

• Very good command of German.
• Good knowledge of English is an asset.
• Motivation to start a career in IT and willingness to learn.
• Positive, can-do attitude and strong problem-solving approach.
• Ability to communicate clearly with users and collaborate effectively with a team.

Nice to have:

• Basic understanding of IT concepts (Windows OS, Microsoft products, internet, hardware devices) or a technical mindset.

• Serve as the first point of contact for users experiencing technical issues, providing support via phone, chat, and e-mail.
• Diagnose and resolve basic IT incidents, guide users through solutions, and ensure continuous access to applications, systems, and devices.
• Collaborate with more advanced support lines to secure efficient and timely problem resolution.
• Handle incoming requests from users in German regarding login issues, application access problems, and other basic IT incidents.
• Provide troubleshooting support via phone, chat, and e-mail following established procedures and using diagnostic tools.
• Guide end users clearly and effectively through problem-solving steps to restore system or application functionality.
• Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
• Document all interactions, reported issues, and actions taken in the ticketing system.
• Use the internal knowledge base and tools provided during onboarding to deliver high-quality service.
• Continuously expand IT knowledge through diverse training programs and learning paths.

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. Individuals are evaluated based on qualifications and performance, not personal characteristics.