Solution Architect — CRM & Process Automation

RITS is a consulting and technology partner supporting organizations in designing and implementing CRM solutions, business process automation, marketing automation, and loyalty programs. They execute projects for domestic and international clients in the financial, retail, manufacturing, telecommunications, and public sectors.

• Minimum 5 years of experience in CRM, BPM, low-code, or business process automation projects
• Experience as Solution Architect, System Architect, Integration Architect, Technical Lead, Lead Developer, Lead Consultant, or similar roles
• Practical experience with at least one enterprise CRM, BPM, or low-code platform such as Creatio, Salesforce, Microsoft Dynamics 365, Pega, Appian, OutSystems, or similar
• Experience designing end-to-end architecture for deployments in medium or large organizations
• Experience working with business requirements and translating them into solution architecture
• Ability to communicate with business, IT, security, infrastructure, and integration teams
• Experience working with delivery teams including analysts, developers, testers, implementation consultants, and project managers
• Good command of Polish and English sufficient for working with international clients and technical documentation

Technical competencies:

• Understanding of CRM, BPM, workflow, or process automation system architectures
• Knowledge of configuration, customization, and extension of CRM/BPM platforms
• Ability to distinguish when no-code/low-code configuration suffices versus when custom development is needed
• Knowledge of business process modeling including BPMN 2.0
• Experience designing integrations using REST API, SOAP, webhooks, OData, middleware, iPaaS, or API Gateway
• Understanding integration patterns: synchronous/asynchronous integrations, event-driven, queues, retry, idempotency, throttling, batch, and ETL
• Skills in designing data models, data flows, and mappings between systems
• Knowledge of authentication and authorization mechanisms such as OAuth 2.0, SAML, OpenID Connect, SSO, Azure AD/Entra ID, Okta, or ADFS
• Understanding application security, roles and permissions, auditability, event logging, data retention, and GDPR compliance
• Understanding infrastructure topics: DEV/TEST/UAT/PROD environments, deployment, monitoring, diagnostics, availability, backup, and disaster recovery
• Knowledge of relational databases sufficient to design data models and communicate with technical teams
• Familiarity with architectural and technical documentation: HLD, LLD, architecture diagrams, integration diagrams, ADR, API descriptions, data mappings
• Familiarity with tools such as Postman, Swagger/OpenAPI, Jira, Confluence, Draw.io, Lucidchart, or similar

Nice to have:

• Experience with Creatio or other CRM, BPM, low-code, and process automation platforms
• Experience working for integrators, consulting firms, or technology partners
• Experience with integration platforms and tools such as Azure Logic Apps, MuleSoft, Boomi, Kafka, RabbitMQ, Azure Service Bus
• Knowledge of public cloud platforms: Azure, AWS, or GCP
• Experience with CI/CD, Azure DevOps, GitLab, or similar tools
• Basic knowledge of Infrastructure as Code (IaC) tools like Terraform or Bicep
• Knowledge of backend stacks such as .NET/C# or Java sufficient to read code and communicate with developers
• Experience with RPA tools like UiPath, Power Automate, Automation Anywhere
• Experience in regulated sectors: finance, insurance, telecom, healthcare, or public sector
• Platform certifications such as Creatio, Salesforce, Microsoft Dynamics 365/Power Platform, Pega, Appian, OutSystems
• Architectural certifications such as TOGAF, Open CA, AWS Solutions Architect, Azure Solutions Architect

• Designing architecture for CRM, BPM, low-code, and process automation solutions
• Leading end-to-end solution architecture: business processes, data model, roles and permissions, integrations, customizations, deployment, and maintenance
• Defining integration architecture with client systems such as ERP, core systems, data warehouses, marketing automation, communication channels, and external systems
• Selecting appropriate integration and technology patterns for project needs
• Conducting discovery workshops and translating business requirements into architectural decisions
• Collaborating with client security teams on SSO, IAM, data protection, information classification, GDPR, and audit requirements
• Cooperating with infrastructure teams on deployment models, environments, availability, monitoring, maintenance, and CI/CD
• Providing substantive support to RITS implementation teams: architectural reviews, design decisions, delivery standards, and documentation
• Participating in RITS pre-sales processes including estimations, feasibility assessments, solution concepts, presentations, and support for RFI/RFP responses
• Identifying technological risks and proposing practical solutions
• Ensuring quality, performance, scalability, and maintainability of designed solutions