Senior Microsoft Dynamics 365 Functional Consultant

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing 420,000 team members in more than 50 countries. The Digital Customer Experience (DCX) practice delivers intelligent, human-centered solutions for global enterprises and public sector organizations, working in empowered Agile squads to own the end-to-end lifecycle of business applications from architecture to deployment.

• Hands-on knowledge of Dynamics 365 (Contact Center/Sales/Service) and Power Platform including out-of-the-box capabilities, limitations, and licensing
• Familiar with Copilot Studio and AI Builder as tools to enhance business processes and customer experiences
• Skilled in translating business requirements into process designs and data models following Microsoft best practices
• Experienced in Agile delivery including sprint planning, backlog management, and writing well-structured User Stories
• Able to engage and influence stakeholders at all levels, from operational teams to C-suite
• Strong client-facing skills including building lasting relationships, facilitating workshops, and navigating complex organizational dynamics
• Analytical and adaptable, with an eye for identifying business transformation opportunities beyond the immediate scope
• Microsoft certifications related to Dynamics 365 (e.g., MB-210, MB-230)

• Lead requirements gathering through workshops, interviews, and SME/Product Owner sessions to define business and functional needs
• Translate customer goals into future-proof solution designs in collaboration with Architects and Engineers
• Co-create and present AI-augmented platform concepts that inspire business stakeholders and unlock new capabilities
• Guide Product Owners in backlog structuring, writing Epics, Features, and User Stories (BDD where applicable)
• Advise on the right balance between configuration, customization, and AI-driven automation
• Act as a trusted advisor ensuring solutions align with the client's long-term organizational strategy

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