CCM Solution Specialist

1dea is a recruitment and IT outsourcing company focusing on expert and managerial positions. Based in Poland with a global network, covering IT, Transport, Spedition, Logistics, Property & Construction, Tax & Legal sectors.

• Experience working with CCM (Customer Communication Management) platforms.
• Knowledge of tools such as Precisely Doc1, EngageOne, Pitney Bowes, Thunderhead, Smart Communications, or similar.
• Practical knowledge of building data-based documents and their automatic distribution.
• Ability to interpret business requirements and translate them into technical solutions.
• Experience in testing and troubleshooting application issues.
• Good work organization and ability to collaborate with business stakeholders.
• Minimum 3 years of experience in a similar role.
• Language skills: Polish (expert), English (advanced).

• Development and modification of solutions supporting preparation of customer communications.
• Creating and adapting document templates according to business requirements.
• Configuring elements responsible for content personalization and data presentation.
• Analyzing requested changes and assessing their impact on existing processes and documents.
• Collaborating with project teams to implement new functionalities.
• Identifying and resolving issues in document generation processes.
• Participating in testing, deployments, and maintenance of production environments.
• Supporting optimization of existing solutions and sharing knowledge within the team.