Junior Helpdesk Specialist

As a global company with a strong presence in the USA and Poland, we provide seamless, top-notch services. Backed by stellar references, we bring diverse market experience, collaborate with international organizations, optimize recruitment processes, and swiftly create effective project teams for unparalleled success.

• Student status required
• Basic knowledge of Windows and macOS configuration and troubleshooting
• Basic operational knowledge of Microsoft Office tools
• Ability to install and configure software on computers
• Understanding of LAN (TCP/IP) networks
• Knowledge of computer hardware structure and operation
• High personal culture and openness to assist users
• Willingness to learn and acquire technical knowledge
• English language proficiency allowing fluent communication (minimum B2)

• Manage computer hardware and peripheral devices including configuration, shipping, and inventory
• Support new user onboarding with initial setup and login assistance
• Receive and diagnose support requests, escalating to L2 when necessary
• Provide ongoing support to on-site and remote employees for application, system, and login issues
• Assist users with Microsoft 365 tools
• Maintain office infrastructure such as printers, WiFi, room reservation systems, AV systems, and access control
• Perform minor hardware repairs and component replacements

• Required student status