Customer Service Specialist in the Automotive Industry with Dutch

Concentrix helps to look differently at Customer Experience challenges to create innovative solutions that provide exceptional experiences and increase efficiency.

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
• Strong communication skills, with a minimum C1 level in Dutch.
• Very good knowledge of English language, minimum B2 level for internal communication, documentation, and training.
• Ability to stay composed, tactful, and solution-focused when interacting with customers.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and a creative, solution-oriented mindset.

Nice to have:

• CRM knowledge.

• Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Stay updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
• Exhibit warmth and enthusiasm in every customer interaction.
• Utilize knowledge of automotive and digital products to troubleshoot and resolve issues effectively.