Associate Application Support Consultant

Unit4 is an agile, fast growing Cloud company with over 40 years of heritage, focused on redefining Enterprise Resource Planning (ERP) for mid-market people-centric organisations. Their software aims to enable customers to spend more time on meaningful high-value work by providing innovative, self-driving, adaptive, and intuitive solutions.

• Strong communication skills and fluent in English (verbal and written)
• Common knowledge of Microsoft technologies, workplace processes, and IT infrastructure
• Exceptional customer-facing skills and understanding of exceptional Customer Service
• Previous experience in a Customer Service environment is an advantage
• Good analytical and problem-solving abilities
• Ability to manage own time, prioritize workload, and meet deadlines
• Friendly and professional manner with a positive approach to tasks
• Able to use initiative and work independently and as part of a team
• Strong team player
• Ability to work in a Dual Working Environment

Nice to have:

• Background in finance (education or experience)
• Knowledge of Unit4 ERP modules or other modules
• Experience with ServiceNow
• ITIL knowledge
• Previous experience working within Corporate IT

• Progress each issue through to conclusion, liaising with colleagues and R&D as appropriate
• Investigate, process, and document application defects passed to the Application Support team
• Proactively highlight potential escalation risks with the Team Leader and coordinate additional resources as needed
• Handle customer escalations, take ownership of complicated issues, and keep customers updated on progress
• Comply with the Company’s information and Security Requirements and all business procedures, policies, and ISO standards
• Investigate, document, and present process improvements to enhance customer experience
• Manage personal development plans including product/technical knowledge and soft skills
• Train and mentor less experienced team members on product knowledge, skills, and processes
• Work collaboratively in a team environment to assist colleagues

This role may require security clearance for customer projects and access to sensitive customer data. Background checks may be requested after offer acceptance, including criminal record declaration, right to work, personal identification, and work history, handled according to local privacy laws.