Technical Consultant - Quality Systems

Veeva delivers the industry cloud for life sciences with software, AI, data, and business consulting. It serves more than 1,500 customers, ranging from the world’s largest biopharmaceutical companies to emerging biotechs. Veeva is a Public Benefit Corporation committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.

• Experience with configuring, supporting, or implementing software solutions, ideally content management or life sciences with quality management exposure
• Experience in consulting or customer-facing role managing expectations
• Excellent verbal and written communication skills in English
• Ability to work independently and translate business requirements into solution designs
• Bachelor's degree in Management Information Systems, Computer Science, Life Sciences, or related field
• Legally authorized to work in Europe

Nice to have:

• Proficiency in additional European language(s)
• Experience with configuring software solutions
• Experience supporting software solutions
• Experience implementing software solutions
• Knowledge of CRM
• Experience in solution design
• Experience with change management

• Implement new features within the Veeva Quality suite at Life Sciences companies ranging from large pharmaceutical companies to emerging biotech
• Configure Vault applications (workflows, document types, security, fields, page layouts, notifications) to meet customer needs
• Work closely with customer's business and IT staff to understand requirements and help achieve their business vision
• Act as customer liaison, managing communication between implementation, maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs
• Drive change management methodology for customers switching from on-premise to SaaS solutions
• Assist with Quality processes including documents, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training

Legally authorized to work in Europe; remote full-time role