Cyclad

Senior Business Analyst / IT Business Partner (CRM)

26.9k - 30.2k PLN26 900 - 30 200 PLN/ mies./ mies.B2BB2B (netto)

SeniorZdalnie·KatowiceFull-time·B2B

#378733·Dodano 3 miesiące temu·7

Źródło: SOLID.Jobs

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Tech Stack / Keywords

CRM SalesforceAnaliza biznesowaIT Business PartneringAzureEnterprise ArchitectureZarządzanie interesariuszamiVendor ManagementSecurityComplianceAI

Firma i stanowisko

Cyclad is an international consulting company specializing in IT/ICT sectors, providing outsourcing services in HR and IT across industries including Banking, Aviation, Travel, Cybersecurity, and BPO.

Wymagania

Strong experience as a Senior Business Analyst or IT Business Partner
Proven background working with CRM systems (Salesforce or similar)
Experience in application lifecycle management and BAU service ownership
Excellent stakeholder management skills, including senior leadership
Experience managing vendors and external partners
Knowledge of cloud and integration environments (Azure preferred)
Understanding of enterprise architecture, security, and compliance
Availability to work within UK & Ireland business hours

Nice to have:

Experience in CRM transformation programs
Knowledge of data migration and legacy system decommissioning
Exposure to AI / Copilot / digital enablement initiatives
Experience in consumer goods, retail, or field operations environments

Obowiązki

Act as a trusted advisor to Sales, Trade, and Commercial stakeholders, translating business needs into technology solutions and roadmaps
Provide guidance on risks, dependencies, and investment decisions, identifying opportunities to simplify systems and improve operational efficiency
Take end-to-end ownership of CRM platforms (administration, configuration, releases), managing change requests, enhancements, defects, and UAT processes
Ensure data quality, integrity, and system stability for business-critical applications supporting commercial operations
Oversee lifecycle of business-critical applications, ensuring system stability, vendor performance, and service continuity
Maintain compliance with architecture, security, and governance standards
Support large-scale CRM and digital transformation initiatives, contributing to solution design, integrations, and data model alignment
Lead business input into data migration and system transitions
Coordinate Azure-based integrations and platform components, monitoring performance, resolving issues, and ensuring scalability and security
Manage external vendors and delivery partners, driving continuous improvement across CRM and data services
Support adoption of AI solutions (e.g. Copilot, GenAI) in commercial teams

Benefity

26.9k–30.2k PLN netto/month (B2B)
B2B - Flexible working hours (100%)
Fully remote work

Cyclad

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