Salesforce Business Solution Architect

• University degree in business, IT, or related discipline
• 10+ years of experience in healthcare solution design, business analysis, or architecture roles
• Strong practical functional expertise in Salesforce Service Cloud and Health Cloud features
• Prior experience in global, complex projects with multiple teams and stakeholders
• Deep understanding of Patient Services capability areas and pharmacovigilance-related requirements
• Excellent communication, presentation, and documentation skills in English
• Strong stakeholder management and ability to operate effectively in a matrix organization
• High attention to detail with proven ability to manage tight deadlines without compromising quality
• Proactive, result-focused attitude with strong interpersonal and decision-making skills

Nice to have:

• Salesforce certifications (Service Cloud Consultant, Health Cloud Specialist)
• Understanding of Pharma/Healthcare compliance frameworks
• Experience using agile methodologies for solution delivery

• Create and lead solution designs aligned with Patient Services and Innovative Medicine domains
• Support product owners and managers in defining scope and shaping future roadmaps
• Conduct feasibility assessments and participate in requirement-gathering workshops on a global and regional scale
• Ensure solution designs maximize Salesforce out-of-the-box capabilities and deliver optimal user experience
• Validate designs against architecture principles and ensure traceability to functional/non-functional requirements
• Guarantee adherence to security and compliance standards within the solution delivery scope
• Document solution designs and provide implementation oversight with agility and accuracy
• Collaborate with project managers and operations teams on deployment planning and environment migrations
• Engage in decision-making forums with stakeholders, providing architectural and technical leadership
• Ensure implemented solutions meet specifications, are fit for purpose, and drive business value