Capgemini

Customer Support Specialist (with German)

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InternHybryda·KatowiceFull-time

#389352·Dodano 4 miesiące temu·7

Źródło: Capgemini

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Tech Stack / Keywords

GenAICloudAI

Firma i stanowisko

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Wymagania

Advanced level of English and German, with excellent written and verbal communication, listening, and comprehension skills.
Minimum 1 year of experience in international contact centre.
Strong communication and customer service skills.
Motivation to grow in an international contact center environment.
Practical knowledge of Excel and other Microsoft Office tools.
Proven problem-solving abilities, with the capacity to work independently, prioritize tasks, and make sound decisions.
Strong commitment to customer experience, with a demonstrated ability to build lasting relationships and adapt to change.
Bachelor's degree or a student status.

Obowiązki

Manage and resolve customer inquiries via phone and email.
Troubleshoot issues and provide accurate, timely solutions.
Build and maintain strong relationships with customers.
Collaborate with internal teams to ensure efficient case resolution.
Maintain clear and accurate records of customer interactions.
Identify recurring issues and contribute to process improvements and knowledge base updates.

Benefity

Private medical care with Medicover including additional packages (dental, senior care, oncology) on preferential terms.
Life insurance.
Access to over 40 options on the NAIS benefit platform, including Netflix, Spotify, or Sports card.
Hybrid working model combining office and work from home with home office package (laptop, monitor, chair).
Buddy Programs for early support.
Access to over 70 training tracks with certification opportunities including GenAI, Excel, Business Analysis, Project Management on the NEXT platform.
Development path through internal mobility, mentoring, professional communities, and support from a People Manager.

Opieka zdrowotna

Ubezpieczenie

Elastyczne godziny

Dofinansowanie szkoleń

Spotkania integracyjne

Capgemini

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