Customer Support Specialist (with German)

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

• Advanced level of English and German, with excellent written and verbal communication, listening, and comprehension skills.
• Minimum 1 year of experience in international contact centre.
• Strong communication and customer service skills.
• Motivation to grow in an international contact center environment.
• Practical knowledge of Excel and other Microsoft Office tools.
• Proven problem-solving abilities, with the capacity to work independently, prioritize tasks, and make sound decisions.
• Strong commitment to customer experience, with a demonstrated ability to build lasting relationships and adapt to change.
• Bachelor's degree or a student status.

• Manage and resolve customer inquiries via phone and email.
• Troubleshoot issues and provide accurate, timely solutions.
• Build and maintain strong relationships with customers.
• Collaborate with internal teams to ensure efficient case resolution.
• Maintain clear and accurate records of customer interactions.
• Identify recurring issues and contribute to process improvements and knowledge base updates.