PwC

Cybersecurity Managed Services Senior Manager (Service Delivery Management)

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SeniorHybryda·WarszawaFull-time

#395559·Dodano 3 miesiące temu·6

Źródło: PwC

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Tech Stack / Keywords

CybersecurityAICloudSecurity

Firma i stanowisko

PwC is a professional services firm where the Cyber Managed Services team helps organizations across industries protect against threats, enable transformation, and create long-term value through outcome-driven managed services.

Wymagania

Proven experience building and operating Cyber Managed Services at scale
Strong knowledge of managed-service operating models, governance, transition, and service improvement practices
Experience in cyber domains such as SOC, MDR, vulnerability management, identity, or cloud security
Ability to industrialize services and create repeatable delivery components
Understanding of the interplay between people, processes, technology, and commercial viability
Experience leading cross-functional teams including delivery, engineering, service management, and operations
Ability to operate in complex international environments
Strong communication and leadership skills in English

Nice to have:

Experience scaling managed cyber services within consulting, MSSP, or enterprise environments
Experience transforming delivery into standardized operating models
Exposure to cross-border delivery models across CEE / EMEA

Obowiązki

Lead the design, build, and continuous improvement of scalable Cyber Managed Services operating models
Drive standardization of service components, governance, service management, and quality controls
Build repeatable transition and onboarding approaches ensuring stable operations and continuous improvement
Shape delivery models balancing global and regional capabilities, automation, talent, and tooling
Collaborate with solution, sales, and alliance teams to ensure offerings are commercially viable and scalable
Improve service performance through KPI/SLA governance, issue resolution, and service optimization
Identify modernization opportunities leveraging automation, AI, and platform integration
Coach delivery leaders and strengthen internal capabilities
Support major pursuits by validating delivery feasibility and operating models
Deliver measurable improvements in service quality, stability, and operational efficiency
Increase standardization and reusability of services through defined frameworks, accelerators, and automation
Ensure consistent achievement of service KPIs and SLAs across clients and geographies
Improve onboarding timelines and transition success rates for new engagements
Drive continuous service improvement through structured governance, performance tracking, and issue resolution

Benefity

Hybrid working model with minimum 2 days in the office per week, flexible start of the day, workation, sabbatical leave
Support during onboarding, mentoring, training sessions, workshops, and certification co/financed by PwC
Comprehensive medical and well-being program including medical care package, coaching, mindfulness sessions, psychological support, financial and legal advice
Ability to create an individual benefits package (including lunch pass, insurance, concierge, veterinary package, massages) and access to a cafeteria with vouchers and discounts on IT equipment and car purchase
3 paid volunteering hours per month
Additional paid Birthday Day off

Elastyczne godziny

Dofinansowanie szkoleń

Opieka zdrowotna

Płatny urlop

Premie

Inne informacje

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