IT Support Customer Service (with German)

Base.com provides technology to help entrepreneurs conquer the global e-commerce world with an all-in-one system integrating with industry leaders like Amazon, eBay, Shopify, DHL, and FedEx. The company has grown 15-fold in the last 3 years, driven by a global team operating from Europe to the Americas.

• Minimum 3 years experience in e-commerce
• Very good knowledge of German (minimum B2+/C1+)
• Good knowledge of English (minimum B2)
• Accuracy and attention to detail
• Willingness to continuously expand knowledge
• Highly developed communication skills internally and externally
• Very good organizational skills in remote work model
• Analytical skills
• Ease in learning and acquiring new digital skills

• Provide first-line support for customers and users
• Ensure customer satisfaction with products, services, and platform features
• Take full ownership of support tickets
• Diagnose and resolve user-reported issues
• Collaborate with technical teams to resolve tickets
• Work with Onboarding and Implementation teams for the DACH region
• Develop and update knowledge base for the global IT Support department
• Test new platform functionalities
• Participate in additional projects aligning with strengths and skills