Engineering Manager – Retrieval

Zendesk provides customer experience software powering conversations for over 145,000 global brands. The team focuses on delivering a robust full-text search experience across multiple channels, including help centers and agentic Retrieval-Augmented-Generation (RAG) bots.

Applicants may be evaluated using AI or automated decision systems following company guidelines and applicable law. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion. Reasonable accommodations are provided to applicants with disabilities and disabled veterans upon request.