Service Delivery Owner

Our client is a technology-focused organisation operating within the financial services sector, implementing a Hybrid Agile Operating Model across their delivery teams. They are building mature Agile capabilities through structured governance, cross-functional collaboration, and continuous improvement initiatives. The organisation values delivery excellence, stakeholder engagement, and strategic thinking, creating an environment where Agile practitioners can advance their skills whilst contributing to meaningful transformation. With established frameworks for quarterly planning, squad coordination, and performance measurement, they provide a structured yet collaborative setting for experienced delivery professionals.

• 8-10 years of experience in Agile delivery roles with demonstrated leadership capability
• Proven experience with Hybrid Agile Operating Models (HAOM) or similar frameworks
• Strong track record in cross-squad coordination and dependency management
• Expertise in stakeholder management across technical and business audiences
• Experience with governance and reporting in structured delivery environments
• Skilled in risk and dependency management within complex delivery landscapes
• Strategic thinking with focus on continuous improvement and transformation
• Proficiency with Agile tools such as JIRA and Confluence
• Understanding of STP systems and technical architecture principles
• Knowledge of IT controls, compliance requirements, and contractual obligations
• Experience supporting capability building, onboarding, and team development
• Familiarity with Agile maturity models and transformation initiatives
• Demonstrated competency in Agile ways of working and secure delivery operations

• Lead end-to-end feature delivery across multiple squads within a Hybrid Agile Operating Model
• Drive cross-squad coordination as the single point of contact for delivery outcomes
• Collaborate with Product Owners, Scrum Masters, and stakeholders in a strategic technology environment
• Shape Agile transformation through governance, continuous improvement, and best practice implementation
• Join a structured Agile delivery framework with clear KPIs and quarterly planning cycles
• Facilitate Agile ceremonies including Epic Syncs, Quarterly Planning, and Feature Board Reviews
• Monitor adherence to Agile SLAs and KPIs, tracking velocity, quality, and predictability metrics
• Manage dependencies, risks, and impediments proactively across the delivery lifecycle
• Collaborate with Epic Owners, Solution Architects, Business Analysts, and Test Leads on delivery readiness
• Report on delivery performance metrics to governance forums and stakeholder groups
• Ensure squads meet contractual obligations and IT control requirements consistently
• Participate in Weekly Delivery Boards and Demand & Capacity Reviews
• Engage internal and external stakeholders to align scope, timelines, and expectations
• Support onboarding and upskilling through T-shaping initiatives and skill matrix tracking
• Contribute to tribe maturity assessments and continuous improvement of the operating model
• Drive delivery transformation by embedding best practices and capturing lessons learned