Junior Infrastructure Engineer (with German)

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. With nearly 60 years of heritage, it is a diverse group of over 420,000 team members in more than 50 countries, providing end-to-end services and solutions across strategy, technology, design, engineering, and business operations. The role is within a team serving clients in the public and transportation sectors, focusing on customer communication and infrastructure monitoring.

• Familiarity with administering and maintaining cloud services, preferably STACKIT, Azure, AWS, or similar platforms.
• Experience working with monitoring tools.
• Knowledge of ITIL processes and procedures, particularly incident, problem, and change management.
• Strong organizational and task management skills.
• Proactive mindset and willingness to continuously learn and develop new skills.
• Experience working with various operating systems, comfortable using Linux/Unix command-line environments.
• Experience with highly available enterprise platforms is an advantage.
• Fluent knowledge of the German language (B2+ level or higher).

• Collaborate with engineers to maintain and support customer infrastructure, including cloud-based services and environments.
• Perform day-to-day operational and maintenance activities (RUN) to ensure service availability and stability.
• Communicate with customers through a ticketing system, following ITIL best practices for incident and service request management.
• Manage task priorities and coordinate assigned activities in accordance with agreed service levels (SLAs).
• Monitor customer infrastructure using dedicated monitoring tools, analyze alerts, and escalate issues when required.
• Work in cloud environments, and in text-based systems through command-line interfaces (CLI).
• Cooperate closely with other team members to troubleshoot incidents, resolve operational issues, and ensure service continuity.
• Participate in continuous improvement initiatives aimed at enhancing monitoring, operational processes, automation, and overall efficiency.