Technical Support Engineer

11.8k - 14k PLN11 750 - 14 000 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

MidHybryda·GdańskFull-time·Umowa o pracę

#412142·Dodano dwa miesiące temu·9

Źródło: justjoin.it

🚫Oferta wygasła. Ta oferta pracy nie jest już aktywna i rekrutacja została zakończona.

Tech Stack / Keywords

IP networksMicrosoft OfficeSecurity

Podsumowanie oferty

The Technical Support Engineer provides technical support and solutions for customers regarding electronic security systems, including Video Surveillance (CCTV), Intrusion detection, and Access Control products. The role involves phone, email, ticketing system support, and collaboration with Solution Lab and product management teams. The engineer ensures high-quality service, maintains product knowledge, and provides technical training.

Wymagania

Relevant experience in the Electronic Security sector focused on security systems solutions
Professional experience with IP networks
Good knowledge of Microsoft Office and Microsoft Windows environment
Knowledge of Kidde Global Solutions products is a plus
Patience, accuracy, and focus on goals

Obowiązki

Telephone, dial-in, and email support of electronic security products
Manage and prioritize requests
On time resolution of complaints
Cross-functional responsibility to resolve technical issues (software and hardware) with Solution Lab departments and product management teams
Keep the test equipment up to date
Ensure a high level of service to customers
Maintain high product knowledge
Provide technical trainings
Ensure professional communication with customers and internal teams
Provide support and customer satisfaction aligned with ACE goals
Answer incoming questions in a customer-friendly manner
Ensure test location has up-to-date product range
Build a Knowledge Base including release notes, service notes, FAQs, and bug issues
Provide timely and correct technical answers and solutions by phone, email, and site visits
Evaluate incoming reports from customers
Translate technical documentation
Provide expertise on complex application issues
Conduct site and customer visits for product-related issues
Recommend best products per customer requirements
Support account managers with technical issues and demonstrate products at events/seminars
Validate specific solutions (performance, custom design)

Benefity

Stable employment in a mature engineering environment
Opportunities for career growth and professional development
Culture encouraging independence, creativity, and continuous learning
Competitive salary and benefits package including:
- Meal Vouchers
- LuxMed Medical Insurance
- MultiSport Card
- IKE/IKZE Additional Pension Contribution

Opieka zdrowotna

Karta sportowa

Inne informacje

The administrator of your data is Walter Kidde Portable Equipment, LLC, processing data for recruitment purposes based on the Labor Code and GDPR. Providing required data is mandatory, other data is voluntary. Data retention is until recruitment process end or withdrawal of consent no longer than 24 months. You have rights to access, correct, delete data, and withdraw consent at any time.

Walter Kidde Portable Equipment

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