Senior UX/UI Product Designer

A globally recognized enterprise engaged in a digital transformation initiative to enhance global employee experiences and internal service channels across key corporate functions such as HR, Finance, and Procurement.

• 5+ years of hands-on experience in enterprise digital product design, UX research, service design, and UI prototyping (degree in HCI, UX Design, Psychology, Cognitive Science, or IT preferred).
• Advanced proficiency in Figma and workshop/journey mapping tools, alongside a strong command of responsive design, accessibility standards, and enterprise design systems.
• Strong experience or solid functional awareness of the ServiceNow ecosystem (Employee Center, Service Portal, Service Catalog, HRSD, CSM) or similar complex enterprise portals.
• Business-fluent English and Polish (both mandatory) to lead stakeholder workshops, conduct international user research, and produce clear technical documentation.
• Ability to work independently, translating ambiguous business inputs into practical, user-tested, and tangible design deliverables.

• Plan and execute qualitative user interviews, discovery sessions, and usability tests with end-users, service agents, and process SMEs to validate real employee needs.
• Map current- and future-state user journeys, task flows, and service blueprints across multiple corporate service areas to eliminate friction and improve self-service adoption.
• Design low- and high-fidelity wireframes, mockups, and clickable prototypes in Figma tailored for ServiceNow portals (Employee Center, Service Catalog, request forms, and Virtual Agent flows).
• Test design concepts directly with users, document key insights, and iteratively refine mockups based on empirical usability findings and post-launch CSAT/NPS feedback.
• Prepare clear, developer-ready design handover packs for ServiceNow configuration teams and collaborate closely with Business Owners, Change & Communications, and DigitalX teams.

Employment agency entry number 47. This job offer is intended for people over 18 years of age.