Senior UX/UI Product Designer

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SeniorOn-site·WarszawaFull-time·B2B

#413301·Dodano dwa miesiące temu·9

Źródło: Randstad

🚫Oferta wygasła. Ta oferta pracy nie jest już aktywna i rekrutacja została zakończona.

Tech Stack / Keywords

NodeEmbeddedServiceNowTestingBlueprintsFigma

Firma i stanowisko

A globally recognized enterprise engaged in a digital transformation initiative to enhance global employee experiences and internal service channels across key corporate functions such as HR, Finance, and Procurement.

Wymagania

5+ years of hands-on experience in enterprise digital product design, UX research, service design, and UI prototyping (degree in HCI, UX Design, Psychology, Cognitive Science, or IT preferred).
Advanced proficiency in Figma and workshop/journey mapping tools, alongside a strong command of responsive design, accessibility standards, and enterprise design systems.
Strong experience or solid functional awareness of the ServiceNow ecosystem (Employee Center, Service Portal, Service Catalog, HRSD, CSM) or similar complex enterprise portals.
Business-fluent English and Polish (both mandatory) to lead stakeholder workshops, conduct international user research, and produce clear technical documentation.
Ability to work independently, translating ambiguous business inputs into practical, user-tested, and tangible design deliverables.

Obowiązki

Plan and execute qualitative user interviews, discovery sessions, and usability tests with end-users, service agents, and process SMEs to validate real employee needs.
Map current- and future-state user journeys, task flows, and service blueprints across multiple corporate service areas to eliminate friction and improve self-service adoption.
Design low- and high-fidelity wireframes, mockups, and clickable prototypes in Figma tailored for ServiceNow portals (Employee Center, Service Catalog, request forms, and Virtual Agent flows).
Test design concepts directly with users, document key insights, and iteratively refine mockups based on empirical usability findings and post-launch CSAT/NPS feedback.
Prepare clear, developer-ready design handover packs for ServiceNow configuration teams and collaborate closely with Business Owners, Change & Communications, and DigitalX teams.

Benefity

Long-term B2B subcontracting agreement with high execution autonomy within a structured enterprise framework.
Opportunity to impact workflows and self-service channels for thousands of employees in a global organization.
Use of modern design tools including Figma and ServiceNow.
Collaboration with international stakeholders, service owners, and specialized digital implementation units.
Employment agency entry number 47.
This job offer is intended for people over 18 years of age.

Inne informacje

Employment agency entry number 47. This job offer is intended for people over 18 years of age.

Randstad

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