IT Onsite Technician (Warszawa, IT Support, Onsite English, Polish)

D-ploy is an IT and Engineering Solutions company operating throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, and the USA. The company delivers innovative and superior services and solutions to numerous industry-leading clients, optimizing customer IT productivity and contributing to organizational success.

• Fluent in Polish and English; other languages are a plus
• Minimum 2 years of experience in a similar IT support role
• Strong problem solving and analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi-task and handle multiple stakeholders
• Ability to prioritize tasks and work independently in an organized manner
• Team player with a supportive personality
• Provide a Criminal record certificate not older than 3 months

• Provide technical and troubleshooting assistance related to computer hardware, software, mobile devices, and other tech tools and products
• Handle first and second level technical support including calls, tickets, and user interaction
• Provide prompt responses to IT related questions from end-users
• Reliably document all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, and utilize knowledge articles
• Provide IT onboarding training to new starters
• Contribute to continuous improvement initiatives