D-ploy

IT Onsite Technician (Warszawa, IT Support, Onsite English, Polish)

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MidOn-site·WarszawaFull-time

#415025·Dodano dwa miesiące temu·2

Źródło: D-ploy

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Tech Stack / Keywords

IT Support

Firma i stanowisko

D-ploy is an IT and Engineering Solutions company operating throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, and the USA. The company delivers innovative and superior services and solutions to numerous industry-leading clients, optimizing customer IT productivity and contributing to organizational success.

Wymagania

Fluent in Polish and English; other languages are a plus
Minimum 2 years of experience in a similar IT support role
Strong problem solving and analytical abilities
Excellent communication skills and customer orientation
Attention to detail and ability to multi-task and handle multiple stakeholders
Ability to prioritize tasks and work independently in an organized manner
Team player with a supportive personality
Provide a Criminal record certificate not older than 3 months

Obowiązki

Provide technical and troubleshooting assistance related to computer hardware, software, mobile devices, and other tech tools and products
Handle first and second level technical support including calls, tickets, and user interaction
Provide prompt responses to IT related questions from end-users
Reliably document all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
Create, maintain, and utilize knowledge articles
Provide IT onboarding training to new starters
Contribute to continuous improvement initiatives

Benefity

Broad range of activities, tasks, and projects
Flexible working conditions
Vouchers (Birthday, wedding, and newborn surprise)
Referral program called 'Fishing for Friends'
Refreshments available in the D-ploy office
Opportunities for further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits

Elastyczne godziny

D-ploy

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