Customer Support Advisor (with Czech)

Capgemini is the business transformation partner for enterprises in the age of AI. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, they combine deep industry expertise and market-leading capabilities in AI, cloud and data. Capgemini is a global organization with over 410,000 team members in more than 50 countries.

• C1-level fluency in Czech.
• At least 1 year of experience in an international contact centre environment.
• Strong communication, listening, and comprehension skills, both written and verbal.
• Excellent customer service skills and the ability to effectively manage and de-escalate customer frustration.
• Strong problem-solving skills; can work independently and objectively.
• Dedicated to delivering a high-quality customer experience and building lasting customer relationships.
• Ability to manage multiple tasks simultaneously while effectively prioritizing requests and concerns.
• Good technical knowledge and troubleshooting skills.
• Proficiency in Excel and Microsoft Office tools.
• University degree.
• Ability to adapt effectively to a fast-changing environment.

• Deliver excellent customer service through professional and effective customer interactions.
• Communicate clearly and confidently with customers in Czech and English where required.
• Resolve customer concerns and help de-escalate challenging situations.
• Troubleshoot issues and provide appropriate solutions using your technical knowledge.
• Build and maintain strong customer relationships focused on a positive experience.
• Manage multiple customer interactions and prioritize requests effectively.
• Make sound decisions to support timely issue resolution.
• Adapt to changing business needs and customer requirements.