Capgemini

Customer Support Advisor (with Czech)

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InternHybryda·KrakówFull-time

#415458·Dodano dwa miesiące temu·5

Źródło: Capgemini

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Tech Stack / Keywords

GenAIAICloud

Firma i stanowisko

Capgemini is the business transformation partner for enterprises in the age of AI. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, they combine deep industry expertise and market-leading capabilities in AI, cloud and data. Capgemini is a global organization with over 410,000 team members in more than 50 countries.

Wymagania

C1-level fluency in Czech.
At least 1 year of experience in an international contact centre environment.
Strong communication, listening, and comprehension skills, both written and verbal.
Excellent customer service skills and the ability to effectively manage and de-escalate customer frustration.
Strong problem-solving skills; can work independently and objectively.
Dedicated to delivering a high-quality customer experience and building lasting customer relationships.
Ability to manage multiple tasks simultaneously while effectively prioritizing requests and concerns.
Good technical knowledge and troubleshooting skills.
Proficiency in Excel and Microsoft Office tools.
University degree.
Ability to adapt effectively to a fast-changing environment.

Obowiązki

Deliver excellent customer service through professional and effective customer interactions.
Communicate clearly and confidently with customers in Czech and English where required.
Resolve customer concerns and help de-escalate challenging situations.
Troubleshoot issues and provide appropriate solutions using your technical knowledge.
Build and maintain strong customer relationships focused on a positive experience.
Manage multiple customer interactions and prioritize requests effectively.
Make sound decisions to support timely issue resolution.
Adapt to changing business needs and customer requirements.

Benefity

Private medical care with Medicover including additional packages (dental, senior care, oncology) on preferential terms.
Life insurance.
Access to 40+ options on the NAIS benefit platform, including Netflix, Spotify, and Sports card.
Over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on the NEXT platform.
Free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
Hybrid working model combining work from a modern office and work from home.
Home office package including laptop, monitor, and chair.

Opieka zdrowotna

Ubezpieczenie

Budżet konferencyjny

Dofinansowanie szkoleń

Elastyczne godziny

Capgemini

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