Customer Support Advisor (with Slovak)

Capgemini is the business transformation partner for enterprises in the age of AI. The company combines AI, technology and human ingenuity to transform how organizations operate, innovate and grow. It has nearly 60 years of expertise and over 410,000 team members in more than 50 countries, reporting 2025 revenues of €22.5 billion.

• C1-level fluency in Slovak.
• At least 1 year of experience in an international contact centre environment.
• Strong communication, listening, and comprehension skills, both written and verbal.
• Excellent customer service skills and ability to manage and de-escalate customer frustration.
• Strong problem-solving skills and ability to work independently and objectively.
• Dedication to delivering a high-quality customer experience and building lasting customer relationships.
• Ability to manage multiple tasks simultaneously while effectively prioritizing requests and concerns.
• Good technical knowledge and troubleshooting skills.
• Proficiency in Excel and Microsoft Office tools.
• University degree.
• Ability to adapt effectively to a fast-changing environment.

• Deliver excellent customer service through professional and effective customer interactions.
• Communicate clearly and confidently with customers in Slovak and English where required.
• Resolve customer concerns and help de-escalate challenging situations.
• Troubleshoot issues and provide appropriate solutions using your technical knowledge.
• Build and maintain strong customer relationships focused on a positive experience.
• Manage multiple customer interactions and prioritize requests effectively.
• Make sound decisions to support timely issue resolution.
• Adapt to changing business needs and customer requirements.