Capgemini

Customer Support Advisor (with Romanian)

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InternHybryda·KrakówFull-time

#422754·Dodano dwa miesiące temu·4

Źródło: Capgemini

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Tech Stack / Keywords

GenAIAICloud

Firma i stanowisko

Capgemini is a global business transformation partner specializing in AI, cloud, and data, with over 410,000 team members in more than 50 countries. The company focuses on helping organizations build intelligent, sustainable futures through end-to-end capabilities in strategy, technology, engineering, and intelligent operations, supported by nearly 60 years of expertise.

Wymagania

C1-level fluency in Romanian.
At least 1 year of experience in an international contact centre environment.
Strong written and verbal communication, listening, and comprehension skills.
Excellent customer service skills with ability to manage and de-escalate customer frustration.
Strong problem-solving skills, able to work independently and objectively.
Dedication to delivering high-quality customer experience and building lasting relationships.
Ability to manage multiple tasks simultaneously and prioritize effectively.
Good technical knowledge and troubleshooting skills.
Proficiency in Excel and Microsoft Office tools.
University degree.
Ability to adapt effectively to a fast-changing environment.

Obowiązki

Deliver excellent customer service through professional and effective customer interactions.
Communicate clearly and confidently with customers in Romanian and English where required.
Resolve customer concerns and help de-escalate challenging situations.
Troubleshoot issues and provide appropriate solutions using your technical knowledge.
Build and maintain strong customer relationships focused on a positive experience.
Manage multiple customer interactions and prioritize requests effectively.
Make sound decisions to support timely issue resolution.
Adapt to changing business needs and customer requirements.

Benefity

Private medical care with Medicover including additional packages (dental, senior care, oncology) on preferential terms.
Life insurance.
Access to over 40 options on the NAIS benefit platform, including Netflix, Spotify, and Sports card.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on the NEXT platform.
Free access to Education First languages platform, TED Talks, and Udemy Business materials and trainings.
Hybrid working model combining office and ergonomic work-from-home setup with home office package (laptop, monitor, chair).

Opieka zdrowotna

Ubezpieczenie

Dofinansowanie szkoleń

Elastyczne godziny

Capgemini

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