Customer Support Advisor (with Romanian)

Capgemini is a global business transformation partner specializing in AI, cloud, and data, with over 410,000 team members in more than 50 countries. The company focuses on helping organizations build intelligent, sustainable futures through end-to-end capabilities in strategy, technology, engineering, and intelligent operations, supported by nearly 60 years of expertise.

• C1-level fluency in Romanian.
• At least 1 year of experience in an international contact centre environment.
• Strong written and verbal communication, listening, and comprehension skills.
• Excellent customer service skills with ability to manage and de-escalate customer frustration.
• Strong problem-solving skills, able to work independently and objectively.
• Dedication to delivering high-quality customer experience and building lasting relationships.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Good technical knowledge and troubleshooting skills.
• Proficiency in Excel and Microsoft Office tools.
• University degree.
• Ability to adapt effectively to a fast-changing environment.

• Deliver excellent customer service through professional and effective customer interactions.
• Communicate clearly and confidently with customers in Romanian and English where required.
• Resolve customer concerns and help de-escalate challenging situations.
• Troubleshoot issues and provide appropriate solutions using your technical knowledge.
• Build and maintain strong customer relationships focused on a positive experience.
• Manage multiple customer interactions and prioritize requests effectively.
• Make sound decisions to support timely issue resolution.
• Adapt to changing business needs and customer requirements.