Capgemini

ESM Tower Lead (with German)

Brak informacji o wynagrodzeniu

SeniorHybryda·WarszawaFull-time

#423468·Dodano miesiąc temu·1

Źródło: nofluffjobs.com

Aplikuj teraz

Tech Stack / Keywords

Business analysisSecurityRequirements analysisCommunication skills

Firma i stanowisko

Capgemini is a global business transformation partner with over 410,000 team members in more than 50 countries. The company specializes in AI, cloud, and data technologies, providing end-to-end capabilities in strategy, technology, engineering, and intelligent operations. Capgemini partners with leading enterprises including 145 Fortune 500 companies and reported 2025 revenues of €22.5 billion.

Wymagania

At least 5 years of experience in IT Service Management / Service Integration solution design, transition, or operations, with a strong focus on presales and solution management.
At least 3 years of hands-on experience with ServiceNow, including business analysis, configuration, or administration of ITSM and Enterprise Service Management solutions.
Strong understanding of key ESM processes including Service Request Management, Service Catalog, Service Asset & Configuration Management, and Organizational Change Management.
Experience designing or implementing ServiceNow-based business workflows such as HR, Shared Services, Security, or other non-core capabilities.
Proven experience supporting complex pursuits through the full presales lifecycle including requirements analysis, solution scoping, RFI/RFP/RFQ responses, and client presentations.
Commercial acumen with ability to perform cost estimations, build cost models, assess risks, and develop Statements of Work and business cases.
Ability to engage, influence, and present solution strategies to senior stakeholders, including executive and CxO-level audiences.
Experience leading or coordinating solution development within multidisciplinary bid teams, providing guidance and direction to SMEs and stakeholders.
Fluent communication skills in English and German, with ability to translate technical capabilities into business value for clients.

Obowiązki

Lead the end-to-end development of Enterprise Service Management solutions across transition, run, and transformation phases for complex client engagements.
Own the ESM Tower contribution throughout the presales lifecycle, including requirements analysis, solution scoping, RFI/RFP responses, and client presentations.
Collaborate with bid managers, solution architects, SMEs, and other tower leads to define integrated and competitive client solutions.
Develop solution cost models, including effort estimations, licensing, third-party services, and supporting assumptions.
Support the preparation of commercial and contractual deliverables, including Statements of Work, Service Level Agreements, and solution documentation.
Engage with clients, senior stakeholders, and partners to present, defend, and refine proposed solutions and value propositions.
Drive alignment across delivery teams, suppliers, and stakeholders to ensure clear responsibilities, assumptions, dependencies, risks, and opportunities.
Leverage market trends, competitive intelligence, and industry best practices to identify transformation opportunities and enhance the competitiveness of the ESM portfolio.

Benefity

Company car
Yearly financial bonus
Private medical care with Medicover including additional packages (dental, senior care, oncology) on preferential terms
Life insurance
Access to NAIS benefit platform
Award-winning leadership development program (Connected Manager)
Access to over 70 training tracks with certification opportunities (including GenAI, Excel, Business Analysis, Project Management)
Free access to Education First languages platform, TED Talks, and Udemy Business trainings
Opportunity to work with cutting-edge technology and global enterprises
Engagement in sustainability and inclusion initiatives
Training budget
Sport subscription
Private healthcare
International projects
Free coffee
Bicycle parking
Free parking
Mobile phone
In-house trainings
Modern office
No dress code

Parking dla aut

Karta sportowa

Opieka zdrowotna

Premie

Telefon

Szkolenia wewnętrzne

Napoje w biurze

Parking dla rowerów

Darmowe przekąski

Capgemini

767 aktywnych ofert

Zobacz wszystkie oferty

Aplikuj teraz