ESM Tower Lead (with German)

Capgemini is a global business transformation partner with over 410,000 team members in more than 50 countries. The company specializes in AI, cloud, and data technologies, providing end-to-end capabilities in strategy, technology, engineering, and intelligent operations. Capgemini partners with leading enterprises including 145 Fortune 500 companies and reported 2025 revenues of €22.5 billion.

• At least 5 years of experience in IT Service Management / Service Integration solution design, transition, or operations, with a strong focus on presales and solution management.
• At least 3 years of hands-on experience with ServiceNow, including business analysis, configuration, or administration of ITSM and Enterprise Service Management solutions.
• Strong understanding of key ESM processes including Service Request Management, Service Catalog, Service Asset & Configuration Management, and Organizational Change Management.
• Experience designing or implementing ServiceNow-based business workflows such as HR, Shared Services, Security, or other non-core capabilities.
• Proven experience supporting complex pursuits through the full presales lifecycle including requirements analysis, solution scoping, RFI/RFP/RFQ responses, and client presentations.
• Commercial acumen with ability to perform cost estimations, build cost models, assess risks, and develop Statements of Work and business cases.
• Ability to engage, influence, and present solution strategies to senior stakeholders, including executive and CxO-level audiences.
• Experience leading or coordinating solution development within multidisciplinary bid teams, providing guidance and direction to SMEs and stakeholders.
• Fluent communication skills in English and German, with ability to translate technical capabilities into business value for clients.

• Lead the end-to-end development of Enterprise Service Management solutions across transition, run, and transformation phases for complex client engagements.
• Own the ESM Tower contribution throughout the presales lifecycle, including requirements analysis, solution scoping, RFI/RFP responses, and client presentations.
• Collaborate with bid managers, solution architects, SMEs, and other tower leads to define integrated and competitive client solutions.
• Develop solution cost models, including effort estimations, licensing, third-party services, and supporting assumptions.
• Support the preparation of commercial and contractual deliverables, including Statements of Work, Service Level Agreements, and solution documentation.
• Engage with clients, senior stakeholders, and partners to present, defend, and refine proposed solutions and value propositions.
• Drive alignment across delivery teams, suppliers, and stakeholders to ensure clear responsibilities, assumptions, dependencies, risks, and opportunities.
• Leverage market trends, competitive intelligence, and industry best practices to identify transformation opportunities and enhance the competitiveness of the ESM portfolio.