Capgemini

IT Support Agent (with German)

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MidHybryda·KrakówFull-time

#423475·Dodano miesiąc temu·2

Źródło: nofluffjobs.com

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Tech Stack / Keywords

windows OS

Firma i stanowisko

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing over 420,000 team members in more than 50 countries. They deliver end-to-end services and solutions leveraging capabilities in strategy, technology, design, engineering, and business operations.

Wymagania

Very good command of German.
Good knowledge of English is an asset.
Motivation to start a career in IT and willingness to learn.
Positive, can‑do attitude and strong problem‑solving approach.
Ability to communicate clearly with users and collaborate effectively with a team.

Nice to have:

Basic understanding of IT concepts (Windows OS, Microsoft products, internet, hardware devices) or a technical mindset.

Obowiązki

Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents.
Provide troubleshooting support via phone, chat and e‑mail following established procedures and using diagnostic tools.
Guide end users clearly and effectively through problem‑solving steps to restore their system or application functionality.
Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
Document all interactions, reported issues and actions taken in the ticketing system.
Use the internal knowledge base and tools provided during onboarding to deliver high‑quality service.
Continuously expand your IT knowledge through diverse training programs and learning paths.

Benefity

Private medical care with Medicover including additional packages (dental, senior care, oncology) on preferential terms.
Life insurance.
Access to 40+ options on NAIS benefit platform (e.g., Netflix, Spotify, Sports card).
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on NEXT platform.
Free access to Education First languages platform, TED Talks, and Udemy Business materials and trainings.
Hybrid working model after onboarding combining office and home work.
Home office package including laptop, monitor, and chair.
Training budget.
Sport subscription.
Private healthcare.
International projects.
Free coffee.
Bike parking.
Free parking.
Mobile phone.
In-house trainings.
Modern office.
No dress code.

Dofinansowanie szkoleń

Karta sportowa

Opieka zdrowotna

Ubezpieczenie

Telefon

Parking dla rowerów

Parking dla aut

Szkolenia wewnętrzne

Capgemini

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