Technical Support Engineer

We are looking for a Senior Technical Support Engineer to join a long-term project for a global financial institution. The role focuses on providing advanced technical support for critical applications and production environments. This is a hands-on role combining application support, production troubleshooting, monitoring, IT Service Management, and continuous improvement.

• 5+ years of experience in Technical Support, Application Support, Production Support, or a similar role.
• Strong knowledge of UNIX / Linux.
• Hands-on experience with Bash / Shell scripting.
• Strong knowledge of SQL and databases.
• Good knowledge of at least one programming language, preferably Python.
• Practical experience with IT Service Management, including Incident, Problem, and Change Management.
• Experience supporting applications and systems in production environments.
• Strong troubleshooting and analytical skills.
• Very good English, both written and spoken.
• Ability to work independently, prioritize tasks, and operate effectively under time pressure.
• Willingness and availability to work the required afternoon/evening hours: 16:00–00:00 CEST / 15:00–23:00 CET.

Nice to have:

• Geneos ITRS
• Airflow
• BMC Control-M
• ELK / Elasticsearch / Kibana
• Kafka
• Zookeeper
• Experience with Disaster Recovery processes and testing.
• Experience with risk management and audit processes.
• Experience in automation and optimization of technical support processes.
• Practical experience using AI tools to improve productivity.
• Previous experience in the banking or financial services industry.

• Provide advanced technical support for applications and production environments as part of BAU (Business as Usual) operations.
• Monitor systems and processes using tools such as Geneos ITRS, Airflow, and BMC Control-M.
• Investigate and resolve incidents and technical issues of varying complexity.
• Work in accordance with Incident, Problem, and Change Management processes.
• Prioritize tasks to ensure effective and reliable service delivery.
• Identify opportunities for automation and process improvements and support their implementation.
• Work closely with UNIX, Database, Network, and upstream/downstream teams to resolve issues and improve service quality.
• Support application improvements aimed at increasing the team's ability to provide effective technical support.
• Follow Change Control and Fault Reporting procedures.
• Participate in organization-wide Disaster Recovery (DR) tests and related remediation activities.
• Manage open risks and audit points through to resolution.
• Perform environment risk reviews and identify and report new risks when required.
• Share technical knowledge and provide cross-training to internal teams.

This role requires working afternoon/evening hours and is NOT a standard daytime position. Availability to work these hours is a key requirement. The role is primarily remote with occasional office presence (less than once a week).