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Network Operations Engineer — Monitoring and SD-WAN RFP-265382-1

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MidHybryda·PuneFull-time

#426759·Dodano miesiąc temu·2

Źródło: justjoin.it

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Tech Stack / Keywords

DocumentationNetworkSecuritySNMPTCP/IPService Level Agreement (SLA)OperationsITILIP (Internet Protocol)Wide Area Network (WAN)

Podsumowanie oferty

The role involves proactive incident monitoring and effective ticket management to ensure uninterrupted network services. The engineer will handle incidents, maintain SLAs, and work with Cisco Catalyst SD-WAN and monitoring tools. Key responsibilities include troubleshooting, operational continuity, and coordinating escalations. The position supports operational excellence within a hybrid work environment.

Wymagania

Experience with Cisco Catalyst SD-WAN technologies.
Proficiency in network monitoring tools, specifically Zabbix.
Strong understanding of TCP/IP networking.
Knowledge of SNMP protocols.
Experience with VLAN configurations.

Nice to Have:

Certifications in ITIL or SD-WAN technologies.
Familiarity with ITSM platforms.
Experience in contributing to major incident response frameworks.

Obowiązki

Resolve incidents and service requests within agreed SLA targets through structured troubleshooting and analysis before escalation.
Maintain complete, evidence-based ticket documentation; escalate to Level 3 only with full diagnostic detail.
Own backlog hygiene, provide timely stakeholder updates, and ensure disciplined shift handovers for operational continuity.
Author and maintain Knowledge Base Articles and runbooks, identifying repeat incidents suitable for escalation to Level 1.
Apply ITIL incident, change, and problem management, complying with internal security and audit requirements.
Contribute to Major Incident support, KPI reporting, operational performance reviews, and problem management investigations.
Build, tune, and maintain monitoring templates and SNMP onboarding for network devices; keep the alert catalogue current and meaningful.
Triage alerts, suppress noise, and convert genuine events into qualified incidents in the ITSM platform.
Operate Cisco Catalyst SD-WAN daily: vManage, vSmart, vBond, and cEdge; manage connection failures and policy updates.
Troubleshoot application-aware routing, QoS, underlay instabilities/saturation, ZBFW, TLOC, and segmentation behavior in varying conditions.
Assist in defining alert thresholds alongside Level 3 specialists and the monitoring partner.

Inne informacje

This role requires candidates to be preferably immediate joiners or currently serving notice with 15–20 days remaining. The position is hybrid based in Pune with 3 days at the office and 2 days WFH.

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