Senior Application Support Engineer (16:00-24:00)

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SeniorHybrydaFull-time

#427131·Dodano dwa miesiące temu·4

Źródło: LinkGroup

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Tech Stack / Keywords

Airflow UnixNetworkTestingLinux ShellScriptingSQL

Firma i stanowisko

LinkGroup is hiring for a Senior Application Support Engineer to support and maintain critical applications in a production environment, emphasizing platform stability, troubleshooting, and automation.

Wymagania

5–7+ years of experience in Application Support, Production Support, IT Operations, or similar roles.
Strong hands-on experience with UNIX/Linux and Shell Scripting.
Strong knowledge of SQL and databases.
Proficiency in at least one programming or scripting language, preferably Python.
Solid experience troubleshooting and supporting applications in production environments.
Experience with ELK, Kafka, and Zookeeper.
Experience with Geneos ITRS, Airflow, and/or BMC Control-M is advantageous.
Understanding of IT Service Management, including Incident, Problem, and Change Management.
Experience using AI tools for productivity and automation.
Ability to independently resolve complex technical issues.
Strong communication and collaboration skills.
Very good written and spoken English.

Obowiązki

Provide in-depth technical BAU application and production support.
Manage incidents, problems, and changes of varying complexity aligned with IT Service Management processes.
Monitor applications, processes, and environments using tools such as Geneos ITRS, Airflow, and BMC Control-M.
Investigate and troubleshoot technical and production issues, identify root causes, and drive resolutions.
Collaborate with UNIX, Database, Network, and upstream/downstream application teams to maintain and improve service stability.
Identify and implement automation and process improvements.
Work with development teams on bug fixes and application enhancements to improve platform stability and supportability.
Participate in Disaster Recovery (DR) testing and support remediation.
Follow Change Control and Fault Reporting procedures.
Manage operational risks and audit points through to closure.
Share knowledge and provide cross-training within the team.
Prioritize workload effectively in a fast-paced environment.

Link Group

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