Senior Application Support Engineer (16:00-24:00)

LinkGroup is hiring for a Senior Application Support Engineer to support and maintain critical applications in a production environment, emphasizing platform stability, troubleshooting, and automation.

• 5–7+ years of experience in Application Support, Production Support, IT Operations, or similar roles.
• Strong hands-on experience with UNIX/Linux and Shell Scripting.
• Strong knowledge of SQL and databases.
• Proficiency in at least one programming or scripting language, preferably Python.
• Solid experience troubleshooting and supporting applications in production environments.
• Experience with ELK, Kafka, and Zookeeper.
• Experience with Geneos ITRS, Airflow, and/or BMC Control-M is advantageous.
• Understanding of IT Service Management, including Incident, Problem, and Change Management.
• Experience using AI tools for productivity and automation.
• Ability to independently resolve complex technical issues.
• Strong communication and collaboration skills.
• Very good written and spoken English.

• Provide in-depth technical BAU application and production support.
• Manage incidents, problems, and changes of varying complexity aligned with IT Service Management processes.
• Monitor applications, processes, and environments using tools such as Geneos ITRS, Airflow, and BMC Control-M.
• Investigate and troubleshoot technical and production issues, identify root causes, and drive resolutions.
• Collaborate with UNIX, Database, Network, and upstream/downstream application teams to maintain and improve service stability.
• Identify and implement automation and process improvements.
• Work with development teams on bug fixes and application enhancements to improve platform stability and supportability.
• Participate in Disaster Recovery (DR) testing and support remediation.
• Follow Change Control and Fault Reporting procedures.
• Manage operational risks and audit points through to closure.
• Share knowledge and provide cross-training within the team.
• Prioritize workload effectively in a fast-paced environment.