Network Operations Engineer — Wi-Fi Specialist with Monitoring

• Proven expertise in Cisco Enterprise Wireless technologies.
• Strong understanding of RF engineering principles.
• Ability to analyze and troubleshoot wireless environments effectively.
• Experience with ITIL incident, change, and problem management.
• Ability to create and manage documentation effectively.
• Comprehensive knowledge of wireless security protocols such as WPA2 and WPA3.
• In-depth understanding of network management and monitoring tools.

• Resolve incidents and service requests within SLA targets with structured troubleshooting before escalation.
• Maintain complete ticket documentation and escalate only with full diagnostic information.
• Manage backlog efficiently and provide timely stakeholder updates and shift handovers.
• Author and maintain Knowledge Base Articles and runbooks; identify repeat incidents for escalation.
• Support Major Incident management, KPI reporting, operational reviews, and problem investigations.
• Troubleshoot wireless controllers and access points addressing roaming, interference, coverage, and capacity.
• Conduct root-cause analysis of wireless client issues using RF metrics and packet captures.
• Manage wireless security including WPA2, WPA3, guest access isolation, and certificate lifecycle.
• Operate Cisco Catalyst switching on IOS-XE, managing stack failures and configuration archives.
• Support 802.1X and network access control with Cisco ISE, diagnose authentication failures and profiling.
• Enforce campus LAN and VLAN standards, identifying and fixing non-compliant sites.
• Develop and maintain monitoring templates for wireless and switching estate.

This position may involve remote work elements and offers flexible working arrangements.