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Network Operations Engineer — Wi-Fi Specialist with Monitoring

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MidHybryda·PuneFull-time

#427191·Dodano miesiąc temu·2

Źródło: justjoin.it

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Tech Stack / Keywords

DocumentationLocal Area Network (LAN)NetworkSecurityService Level Agreement (SLA)OperationsITILConfiguration managementCiscoproblem management

Podsumowanie oferty

This role requires a wireless expert to oversee a large campus network of about one hundred sites, specializing in Cisco Enterprise Wireless technologies and RF engineering principles. The engineer will handle incident resolution, service requests, troubleshooting wireless controllers and access points, and managing wireless security protocols. Responsibilities include maintaining documentation, contributing to incident support, KPI reporting, and operational performance reviews. The position involves network monitoring and operational support with possible remote and flexible working elements.

Wymagania

Proven expertise in Cisco Enterprise Wireless technologies.
Strong understanding of RF engineering principles.
Ability to analyze and troubleshoot wireless environments effectively.
Experience with ITIL incident, change, and problem management.
Ability to create and manage documentation effectively.
Comprehensive knowledge of wireless security protocols such as WPA2 and WPA3.
In-depth understanding of network management and monitoring tools.

Obowiązki

Resolve incidents and service requests within SLA targets with structured troubleshooting before escalation.
Maintain complete ticket documentation and escalate only with full diagnostic information.
Manage backlog efficiently and provide timely stakeholder updates and shift handovers.
Author and maintain Knowledge Base Articles and runbooks; identify repeat incidents for escalation.
Support Major Incident management, KPI reporting, operational reviews, and problem investigations.
Troubleshoot wireless controllers and access points addressing roaming, interference, coverage, and capacity.
Conduct root-cause analysis of wireless client issues using RF metrics and packet captures.
Manage wireless security including WPA2, WPA3, guest access isolation, and certificate lifecycle.
Operate Cisco Catalyst switching on IOS-XE, managing stack failures and configuration archives.
Support 802.1X and network access control with Cisco ISE, diagnose authentication failures and profiling.
Enforce campus LAN and VLAN standards, identifying and fixing non-compliant sites.
Develop and maintain monitoring templates for wireless and switching estate.

Inne informacje

This position may involve remote work elements and offers flexible working arrangements.

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