ServiceNow Dev ITSM/CSM

Link Group is seeking a Senior ServiceNow Developer to design, develop, and implement enterprise-scale solutions across ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM). The role involves working closely with business stakeholders, functional consultants, and technical teams to translate business requirements into scalable and maintainable ServiceNow solutions. The candidate will contribute to technical design discussions and ServiceNow development best practices.

• 5+ years of hands-on experience in ServiceNow development and implementation.
• Strong practical experience with ServiceNow ITSM and Customer Service Management (CSM).
• Experience with platform customization and development in ServiceNow.
• Experience designing and developing integrations with external enterprise applications.
• Strong JavaScript scripting skills and understanding of ServiceNow development frameworks.
• Experience working with REST APIs, SOAP, and IntegrationHub.
• Good understanding of ServiceNow platform architecture, data models, and development best practices.
• Knowledge of CMDB, platform security, and performance optimization.
• Understanding of ITIL processes and service management principles.
• Ability to work independently and collaborate with stakeholders and global delivery teams.
• Strong communication and stakeholder management skills.
• English proficiency at C1/C2 level.
• Must hold ServiceNow Certified System Administrator (CSA) certification.
• Must hold at least one additional ServiceNow certification such as Certified Application Developer (CAD), Certified Implementation Specialist – ITSM (CIS-ITSM), or Certified Implementation Specialist – CSM (CIS-CSM).

Nice to have:

• Experience working in Agile delivery environments.
• Experience with Service Portal, Employee Center, or Virtual Agent.
• Experience mentoring developers or leading technical workstreams.
• Additional European language skills.
• Bachelor's or Master's degree in Computer Science, IT, Engineering, or related field.

• Design, develop, and customize ServiceNow solutions for CSM and ITSM based on functional requirements.
• Translate functional requirements into scalable and technically sound platform solutions.
• Develop and configure workflows, business rules, UI policies, client scripts, and Flow Designer automations.
• Configure and enhance case management, entitlements, SLAs, and customer communication channels.
• Support and enhance ITSM processes including incident, request, problem, knowledge, and service catalog management.
• Design and develop integrations between ServiceNow and external enterprise applications including CRM and contact center solutions.
• Build and maintain APIs and integrations using REST, SOAP, IntegrationHub, and other ServiceNow technologies.
• Develop and maintain custom applications and platform functionality.
• Support platform upgrades, releases, testing, and deployment activities.
• Troubleshoot complex technical and production issues.
• Participate in technical design discussions and promote ServiceNow development best practices across the team.

Job applicants' personal data will be processed in compliance with GDPR (RODO). The employer is Link Group Sp. z o.o. based in Warszawa, Poland. Data may be transferred outside the European Economic Area according to data protection regulations. Candidates have rights regarding their data access, rectification, deletion, restriction, and objection. Detailed information on data processing and contact details for the Data Protection Officer are provided in the job posting.