Junior Customer Support Advisor (with Czech)

Capgemini is a global business transformation partner with expertise in AI, cloud, and data. The company employs over 410,000 people in more than 50 countries and reported revenues of €22.5 billion in 2025. It is committed to diversity, inclusion, and providing support and inspiration through a collaborative community.

• C1 proficiency in Czech and good command of English.
• Strong communication and customer service skills.
• Customer-focused mindset with excellent problem-solving abilities.
• Good knowledge of MS Office tools, especially Excel.
• Adaptability, active listening skills, and ability to work in a dynamic environment.

• Handle customer inquiries via phone, email, and chat in Czech.
• Provide accurate information about products, services, and processes.
• Resolve customer issues in a timely and professional manner.
• Maintain accurate records of customer interactions and requests.
• Collaborate with internal teams to ensure effective issue resolution.