Capgemini

Customer Support Advisor (with Slovak)

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MidHybryda·KrakówFull-time

#429099·Dodano miesiąc temu·0

Źródło: nofluffjobs.com

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Tech Stack / Keywords

ExcelDegree

Firma i stanowisko

Capgemini is a global business transformation partner specialized in AI, cloud, and data technologies. The company has over 410,000 team members in more than 50 countries and reported €22.5 billion in revenues in 2025. Capgemini focuses on combining technology and human ingenuity to help organizations build an intelligent, sustainable future.

Wymagania

C1-level fluency in Slovak.
At least 1 year of experience in an international contact centre environment.
Strong communication, listening, and comprehension skills, both written and verbal.
Excellent customer service skills with the ability to manage and de-escalate customer frustration.
Strong problem-solving skills and ability to work independently and objectively.
Dedication to delivering high-quality customer experience and building lasting customer relationships.
Ability to manage multiple tasks simultaneously and prioritize requests.
Good technical knowledge and troubleshooting skills.
Proficiency in Excel and Microsoft Office tools.
University degree.
Ability to adapt effectively to a fast-changing environment.

Obowiązki

Deliver excellent customer service through professional and effective customer interactions.
Communicate clearly and confidently with customers in Slovak and English where required.
Resolve customer concerns and help de-escalate challenging situations.
Troubleshoot issues and provide appropriate solutions using your technical knowledge.
Build and maintain strong customer relationships focused on a positive experience.
Manage multiple customer interactions and prioritize requests effectively.
Make sound decisions to support timely issue resolution.
Adapt to changing business needs and customer requirements.

Benefity

Private medical care with Medicover, including additional packages (dental, senior care, oncology).
Life insurance.
Access to over 40 options on the NAIS benefit platform including Netflix, Spotify, and Sports card.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google).
Free access to Education First languages platform, TED Talks, and Udemy Business trainings.
Hybrid working model combining modern office and home office with ergonomic equipment (laptop, monitor, chair).
Training budget.
Sport subscription.
Private healthcare.
Free coffee.
Bike parking.
Free parking.
Mobile phone.
In-house trainings.
Modern office.
No dress code.

Karta sportowa

Opieka zdrowotna

Dofinansowanie szkoleń

Szkolenia wewnętrzne

Telefon

Parking dla rowerów

Napoje w biurze

Parking dla aut

Capgemini

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