Customer Support Advisor (with Czech)

Capgemini is a global business transformation partner specializing in AI, technology, engineering, and intelligent operations. It employs over 410,000 people in more than 50 countries and reported 2025 revenues of €22.5 billion.

• C1-level fluency in Czech.
• At least 1 year of experience in an international contact centre environment.
• Strong communication, listening, and comprehension skills.
• Excellent customer service skills with the ability to manage and de-escalate customer frustration.
• Strong problem-solving skills; ability to work independently and objectively.
• Dedication to delivering high-quality customer experience and building lasting relationships.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Good technical knowledge and troubleshooting skills.
• Proficiency in Excel and Microsoft Office tools.
• Holds a university degree.
• Ability to adapt to a fast-changing environment.

• Deliver excellent customer service through professional and effective customer interactions.
• Communicate clearly and confidently with customers in Czech and English where required.
• Resolve customer concerns and help de-escalate challenging situations.
• Troubleshoot issues and provide appropriate solutions using your technical knowledge.
• Build and maintain strong customer relationships focused on a positive experience.
• Manage multiple customer interactions and prioritize requests effectively.
• Make sound decisions to support timely issue resolution.
• Adapt to changing business needs and customer requirements.