Capgemini

Customer Support Advisor (with Czech)

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MidHybryda·KrakówFull-time

#429100·Dodano miesiąc temu·1

Źródło: nofluffjobs.com

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Tech Stack / Keywords

ExcelDegree

Firma i stanowisko

Capgemini is a global business transformation partner specializing in AI, technology, engineering, and intelligent operations. It employs over 410,000 people in more than 50 countries and reported 2025 revenues of €22.5 billion.

Wymagania

C1-level fluency in Czech.
At least 1 year of experience in an international contact centre environment.
Strong communication, listening, and comprehension skills.
Excellent customer service skills with the ability to manage and de-escalate customer frustration.
Strong problem-solving skills; ability to work independently and objectively.
Dedication to delivering high-quality customer experience and building lasting relationships.
Ability to manage multiple tasks simultaneously and prioritize effectively.
Good technical knowledge and troubleshooting skills.
Proficiency in Excel and Microsoft Office tools.
Holds a university degree.
Ability to adapt to a fast-changing environment.

Obowiązki

Deliver excellent customer service through professional and effective customer interactions.
Communicate clearly and confidently with customers in Czech and English where required.
Resolve customer concerns and help de-escalate challenging situations.
Troubleshoot issues and provide appropriate solutions using your technical knowledge.
Build and maintain strong customer relationships focused on a positive experience.
Manage multiple customer interactions and prioritize requests effectively.
Make sound decisions to support timely issue resolution.
Adapt to changing business needs and customer requirements.

Benefity

Private medical care with Medicover, including additional packages (dental, senior care, oncology) on preferential terms.
Life insurance.
Access to 40+ options on NAIS benefit platform (e.g., Netflix, Spotify, Sports card).
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google).
Free access to Education First languages platform, TED Talks, and Udemy Business materials.
Hybrid working model combining modern office and work-from-home with home office package (laptop, monitor, chair).
Training budget.
Sport subscription.
Free coffee.
Bike parking.
Free parking.
Mobile phone.
In-house trainings.
Modern office.
No dress code.

Opieka zdrowotna

Ubezpieczenie

Dofinansowanie szkoleń

Budżet konferencyjny

Karta sportowa

Telefon

Parking dla rowerów

Parking dla aut

Szkolenia wewnętrzne

Napoje w biurze

Capgemini

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