Technical Support Engineer

14k - 16k PLN14 000 - 16 000 PLN/ mies./ mies.B2BB2B (netto)

MidZdalnieFull-time·B2B

#430306·Dodano miesiąc temu·14

Źródło: nofluffjobs.com

🚫Oferta wygasła. Ta oferta pracy nie jest już aktywna i rekrutacja została zakończona.

Tech Stack / Keywords

API-GWPowerShell Bash Docker Maven CI/CD

Firma i stanowisko

Mend.io is a company providing SaaS or software products, requiring technical support provided in a product-facing role distinct from IT help desk or desktop support.

Wymagania

At least 4 years of experience in application support for SaaS or software products with hands-on debugging (logs, configuration, APIs, integrations).
Experience working on command line using PowerShell or Bash.
Practical experience diagnosing REST API issues using tools like curl or Postman, including analyzing status codes, headers, and payloads.
Knowledge of programming environments, containerization with Docker, and DevOps tools like Maven, Jenkins, and CI/CD servers is a big advantage.
Excellent analytic and problem-solving skills with strong customer commitment.
Excellent written and verbal communication and interpersonal skills.
Proven experience working with technical challenges in a dynamic environment.

Nice to have:

Graduate degree.

Obowiązki

Technical Support:

Debug and analyse application-level issues in SaaS products including log analysis, configuration review, API calls, and third-party integrations to isolate root cause before escalation.
Provide initial analysis and meaningful first responses within SLA via support ticketing system.
Reproduce customer-reported issues in customer's environment including product integrations.
Gather all technical details needed for further investigation if a solution is not immediately available.

Customer Interaction:

Respond to customer inquiries timely and professionally.
Guide users through step-by-step solutions.
Conduct screen-sharing sessions when required.
Gather information and escalate unresolved issues to higher-level support or specialized teams.

Documentation:

Document support requests, resolutions, and customer interactions in the ticketing system.
Create and update knowledge base articles and support documentation.

Collaboration:

Collaborate with teams to identify recurring issues and suggest improvements.
Assist with user training on new software or tools as needed.

Continuous Learning:

Gain knowledge of all company products and services.
Participate in training and development opportunities.

Inne informacje

This role is based in Poland and requires availability during U.S. Eastern Time working hours from 8:00 AM to 4:00 PM ET, approximately 2:00 PM to 10:00 PM local Poland time.

Mend.io

2 aktywne oferty

Zobacz wszystkie oferty