Data Analyst – Middle

SOFTSWISS is expanding its analytics team to improve visibility into product performance.

• 3+ years experience as a Data Analyst, Product Analyst, or Operations Analyst.
• Strong analytical thinking and ability to interpret business-relevant data.
• Solid understanding of analytics concepts such as funnels, cohorts, retention, and lifecycle metrics.
• Ability to translate business questions into analytical tasks and clearly explain results to non-technical stakeholders.
• Proficient in reading and writing analytical queries with SQL, including joins, aggregations, and window functions.
• Experience with BI tools, ideally Tableau.
• Fluent Russian language skills, both spoken and written.
• English proficiency at B2 level, spoken and written.

Nice to have:

• Experience in iGaming, fintech, or B2B SaaS domains.
• Understanding of product and business economics, including revenue drivers, conversion, retention, and profitability metrics.
• Basic statistical knowledge including confidence intervals, p-values, and experiment interpretation pitfalls.
• Experience with ClickHouse.
• Use of Python for analytics.

• Analyse key product and business metrics including user activity, retention, conversion, revenue, and core KPIs.
• Study user behavior across the customer journey via cohort, funnel, and lifecycle analysis.
• Work with databases to extract, join, and prepare data using SQL.
• Build and maintain reporting and BI dashboards, preferably in Tableau, for product and management use.
• Investigate anomalies and performance deviations, identifying and diagnosing root causes.
• Provide ad-hoc analyses for product and leadership teams to support decisions.
• Monitor data quality and consistency across product and financial data.
• Document metric definitions, analytical approaches, and key findings.