Technical Support Engineer Tier 1 - Europe

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes, it offers unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment. Recognized by Inc. 5000 in 2025 as the fastest-growing private software company in America, it is founder-led by Alex Vovk and Mike Walters, who previously founded Netwrix.

• Strong expertise in Microsoft Windows operating systems.
• Ability to identify and troubleshoot failed patch installations.
• Familiarity with PowerShell scripting and ability to understand basic scripts.
• Proficiency in Mac OS and/or Linux platforms.
• Knowledge of software deployment and configuration using install switches.
• Skilled in reading, writing, modifying, and backing up the Windows registry.
• Previous experience in technical support or customer service roles.
• Excellent problem-solving and communication skills.
• Solid experience troubleshooting software issues across various environments.
• Advanced English proficiency (C1–C2 level).

Nice to have:

• Experience with patch management solutions.
• Ability to analyze and interpret logs and event data.
• Knowledge of Windows Group Policy configuration and management.
• Familiarity with Windows servers and server management.
• Basic understanding of the Windows Security model and related protocols.
• Additional languages, particularly Spanish and French.

• Provide timely, efficient technical support with prompt responses to customer inquiries.
• Troubleshoot and resolve customer issues via phone and other communication channels.
• Follow up with customers post-troubleshooting to ensure full product functionality.
• Collaborate with the engineering team to address complex technical challenges.
• Work closely with the product team, incorporating customer feedback into product improvements.
• Build and maintain an internal knowledge base with useful guides and solutions.
• Continuously refine and enhance the customer support process for better efficiency.
• Reproduce customer-reported issues and escalate confirmed problems to appropriate teams.
• Participate in customer meetings when needed to troubleshoot and resolve issues directly.