Action1

Technical Support Engineer Tier 1 - Europe

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JuniorZdalnieFull-time

#433074·Dodano dwa miesiące temu·106

Źródło: Action1

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Tech Stack / Keywords

CloudSecurityCybersecurityPowerShellScriptingLinux

Firma i stanowisko

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes, it offers unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment. Recognized by Inc. 5000 in 2025 as the fastest-growing private software company in America, it is founder-led by Alex Vovk and Mike Walters, who previously founded Netwrix.

Wymagania

Strong expertise in Microsoft Windows operating systems.
Ability to identify and troubleshoot failed patch installations.
Familiarity with PowerShell scripting and ability to understand basic scripts.
Proficiency in Mac OS and/or Linux platforms.
Knowledge of software deployment and configuration using install switches.
Skilled in reading, writing, modifying, and backing up the Windows registry.
Previous experience in technical support or customer service roles.
Excellent problem-solving and communication skills.
Solid experience troubleshooting software issues across various environments.
Advanced English proficiency (C1–C2 level).

Nice to have:

Experience with patch management solutions.
Ability to analyze and interpret logs and event data.
Knowledge of Windows Group Policy configuration and management.
Familiarity with Windows servers and server management.
Basic understanding of the Windows Security model and related protocols.
Additional languages, particularly Spanish and French.

Obowiązki

Provide timely, efficient technical support with prompt responses to customer inquiries.
Troubleshoot and resolve customer issues via phone and other communication channels.
Follow up with customers post-troubleshooting to ensure full product functionality.
Collaborate with the engineering team to address complex technical challenges.
Work closely with the product team, incorporating customer feedback into product improvements.
Build and maintain an internal knowledge base with useful guides and solutions.
Continuously refine and enhance the customer support process for better efficiency.
Reproduce customer-reported issues and escalate confirmed problems to appropriate teams.
Participate in customer meetings when needed to troubleshoot and resolve issues directly.

Benefity

Engaging challenges and opportunities to solve real-world problems.
Continuous professional growth and learning with cutting-edge technologies.
Stable income, flexible working hours, and opportunities for advancement.
Supportive and collaborative team.
Remote-first culture offering flexibility and work-life balance.

Elastyczne godziny

Action1

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