Technical Delivery & Operations Lead – Casino Engineering

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. Rooted in the kindred spirits of the Seminole Tribe of Florida, the new Hard Rock Digital builds on a brand known globally as the leader in gaming, entertainment, and hospitality, extending that foundation to the digital space.

• Excellent communication skills with the ability to explain complex technical topics clearly to technical and non-technical audiences.
• Strong experience in technical delivery coordination, technical project/program management, or engineering operations.
• Proven experience working with internal technical and product stakeholders across multiple teams.
• Strong organisational, planning, and prioritisation skills with attention to detail.
• Ability to work effectively through influence rather than authority.
• Strong analytical and problem-solving skills, with ability to synthesise complex data and business information into actionable insights.
• Experience working in Agile delivery environments and modern engineering teams.
• Ability to learn and understand new technical domains to support planning, communication, and delivery alignment.
• Highly comfortable using AI and AI-powered tools, including internally built tools at Hard Rock Digital, to support analysis, planning, and decision-making.

Stakeholder & Cross-Technology Alignment:

• Act as a primary coordination point for Casino Engineering delivery and technical topics with Product and other Technology units.
• Work with Engineering Managers and leaders outside of Casino Engineering to coordinate shared initiatives and organisational dependencies.
• Translate engineering realities into clear, structured, and data-backed communication for technical and non-technical stakeholders.
• Ensure ongoing alignment between technical priorities, delivery execution, and business goals.

Technical Delivery, Roadmap & Coordination:

• Coordinate and structure delivery plans across Casino Engineering teams into a coherent, cross-team view, covering both product-driven and technical initiatives.
• Drive the ongoing maintenance of the Casino Engineering technical roadmap, including architecture evolution, platform improvements, resilience, and technical debt.
• Facilitate regular planning and alignment sessions with Engineering Managers, Principal Engineers, Product, and other stakeholders to review priorities, sequencing, and dependencies.
• Facilitate regular reviews of insights from observability and monitoring tools, ensuring resulting actions and technical initiatives are reflected in delivery plans and roadmaps.
• Ensure that technical roadmaps and delivery plans are consistently reflected in Jira, based on inputs from Engineering Managers.
• Track progress across teams, identifying risks, slippage, trade-offs, and dependencies early, working with Engineering Managers to address them.
• Support realistic planning by ensuring timelines, scope, and priorities are clearly understood and agreed.
• Support product and engineering prioritisation decisions by analysing delivery, technical, and business data and translating inputs into clear, data-backed recommendations.

Engineering Operations, Productivity & Ways of Working:

• Work with Casino Engineering Managers to ensure consistent and effective use of productivity and delivery tools like Jira, including workflows, statuses, estimation approaches, and reporting.
• Establish, track, and evolve delivery and productivity metrics such as throughput, predictability, flow, and progress against plan.
• Analyse productivity and delivery data to identify trends, bottlenecks, and improvement opportunities.
• Prepare consolidated engineering status reports, delivery health views, and roadmap updates for leadership and stakeholders.
• Drive continuous improvement in engineering operations, planning practices, and ways of working across Casino Engineering.

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