Senior Salesforce Developer

Cyclad works with top international IT companies delivering cutting-edge technologies. The role is part of an international Run & Grow team supporting and enhancing a Salesforce platform used across the B2B customer journey from Lead-to-Order to Order-to-Activation.

• 5+ years of professional experience with Salesforce
• Strong hands-on experience in Salesforce development and production support
• Mandatory Salesforce OmniStudio certification and development experience
• Mandatory Salesforce Industries (Telecommunications, Media & Energy) certification and practical experience
• Experience with Salesforce administration and configuration
• Experience managing production incidents, service requests, defects, and troubleshooting
• Hands-on experience with deployments, data corrections, and patching
• Ability to take ownership and drive features to completion independently
• Experience working in Agile development environments
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Experience with geographically distributed international teams
• English language proficiency at B2+ level

Nice to have:

• Experience within a large-scale Agile Release Train (ART) environment
• Experience with Salesforce solutions supporting B2B customer journeys
• Knowledge of Lead-to-Order and Order-to-Activation processes
• Experience within telecommunications or similar complex enterprises
• Strong understanding of user experience and pragmatic decision-making
• Experience collaborating with internationally distributed teams

• Provide day-to-day production support for the Salesforce platform
• Manage, investigate, and resolve production incidents and application defects
• Support Customer Service Representatives using Salesforce for B2B processes
• Perform Salesforce administration activities related to production support
• Handle deployments, service requests, data corrections, and data patching
• Troubleshoot technical and functional issues ensuring platform stability
• Deliver small to medium-sized Salesforce enhancements based on priorities
• Take ownership of assigned features through complete development lifecycle
• Support Salesforce processes covering Lead-to-Order and Order-to-Activation
• Participate in Agile ceremonies and collaborate with business and technical teams
• Contribute to continuous improvement and evolution of the Salesforce platform

Only candidates with citizenship in the European Union and residence in Poland.