Junior IT Support Agent with German

Cyclad works with top international IT companies and partners with a leader in consulting, technology services, and digital transformation.

• Very good knowledge of German (B2) and English (C1) languages
• Strong communication and problem-solving skills
• Previous experience in IT support or helpdesk is an advantage but not required

• Provide daily technical support to German-speaking customers
• Respond to queries and resolve hardware, software and system issues
• Manage and track incidents through a ticketing system
• Perform troubleshooting activities and escalate complex issues when necessary
• Collaborate with international teams to ensure seamless customer service