PMO & SMP Manager

For our Client, we are looking for an experienced Manager to lead the Project Management Office (PMO) and support the implementation of Service Management Practices (SMP) at the Warsaw center. This role will ensure that governance standards are met, projects are executed efficiently, and organizational frameworks such as SMP and the Center Maturity Model (CMM) are successfully embedded.

• Bachelor’s degree in Business Administration, Project Management, or related field.
• Solid experience in a PMO role focusing on governance, reporting, and financial management.
• Strong understanding of SMP frameworks and CMM KPIs.
• Lean Six Sigma knowledge (Yellow or Green Belt certification preferred).
• Excellent organizational, communication, and presentation skills.
• Proficiency in project management tools and MS Office (Excel, Word, PowerPoint).
• PMP, PRINCE2, or similar certification.
• Experience working in an international, cross-functional environment.
• Strong analytical skills and ability to interpret complex data.

Transitions & Knowledge Transfers:

• Manage planning and execution of transitions in line with organizational methodology.
• Monitor transition progress, report risks, and stabilize operations.

Governance & Compliance:

• Oversee projects from planning to closure.
• Establish and maintain project governance frameworks.
• Track actions from governance meetings and ensure compliance.

Visitor & Event Management:

• Coordinate visits of global and local stakeholders.
• Manage logistics, agendas, and cross-functional cooperation.

Service Management Practices (SMP) Implementation:

• Lead the implementation of SMP across functions.
• Provide training, monitor compliance, and improve processes.
• Maintain Business Continuity Management (BCM) documentation.

Center Maturity Model (CMM) & KPI Reporting:

• Track and report CMM KPIs.
• Ensure data accuracy and provide insights.

Budget & Documentation:

• Support budget planning and reporting.
• Monitor variances and prepare forecasts.
• Review and update Statement of Work annually.

Executive Presentations & Communication:

• Prepare materials for board and executive meetings.
• Ensure timely and accurate internal communication and intranet updates.

Townhalls & Engagement:

• Plan and deliver townhalls aligning employees with business objectives.
• Coordinate logistics and key messaging with leadership.

Global & Local Reporting:

• Develop and manage reporting for global and local stakeholders.
• Identify trends, risks, and opportunities for optimization.